Customer Support on Facebook

Contacting customer service via Facebook or Messenger

For Customer Service
Why are you trying to reach them? Let us help by giving problem-specific advice and connecting you to people who had the same issue.
6,569 customers have asked GetHuman if answers customer inquiries on Facebook does not provide customer support through a Facebook Business Page or on Messenger, but you can tell us what your issue is below and we can help get you on the right track.

Recent reasons others searched for on Facebook

I am a lead and founding member of nextdoor. Can you tell me why there is no option for...Platform is inoperative. S*****@***.com**** *** **** *This is c...I was issued a thinly veiled threat so I used the option of name change in settings and...In the past I owned two homes and wanted to be a member of Nextdoor in both areas. How...Falsely accused of providing false information, information that was provided, personal...I posted yesterday some photos of birds that I photographed at my local park. I receive...I have been a Nextdoor member for ages but suddenly I can't sign in. I went to Forgotte...May I please speak to customer service? ***-***-**** is my number but I live in Newbury...I would like to verify my next door account but it seems I have several accounts with m...I am attempting to verify my account by phone number, but I am not seeing any option to...Hi,**When I sign onto Nextdoor it automatically brings up the news feeds in my area. Bu...I want to know why my Nextdoor app is deactivated. I had a lady, Caris Muse, trolling m...I was suspended from Nextdoor for expressing my feelings about “COVID” on someone else...I am renting out a parking space, and I have not been paid.*I have all bank info, input...It's highly racist, misogynist and I'm not sure why the mods don't know anything about...I've been suspended by ND * times now. **** Day Ban on again. **Yeah i...

Get help for my issue Customer Service via Facebook: The Breakdown does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Email instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting in General

There are 2 ways to speak with customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other customers, is the option we show above. If you know of other ways to reach that we haven't talked about here already, please let our research team know. Or if you think that has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.


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