How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Lego phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then wait on the line
What are the hours and when should I call?
Lego operates the call center for this 800-838-9647 phone number Mon-Fri 8am-10pm, Sat-Sun 10am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lego phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lego staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lego is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Lego
In summation, the best day to call Lego is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lego staffs the call center well on Tuesday.
Why Customers Call Lego
If you have time to do a bit of reading before you call Lego, we recommend you read over some of our problem-specific articles.
Lego is a globally renowned brand that offers a system of interlocking toy bricks, accessories, and gears to inspire creativity and imagination in people of all ages. Designed since 1949, Lego bricks feature a unique clutch power, allowing them to firmly connect and create endless structures, vehicles, buildings, and more. With an extensive range of colors, sizes, and specialized pieces, Lego promotes open-ended play, enabling individuals to assemble and modify their creations, fostering problem-solving skills, spatial awareness, and fine motor development. Lego sets come in various themes, catering to diverse interests like city life, space exploration, superheroes, and historical events. Not limited to sets, Lego also collaborates with popular franchises, engaging fans with licensed products such as movies, books, video games, and themed attractions. Lego encourages imagination, learning, and play, making it a beloved and iconic toy worldwide.
Lego minifigures are small, articulated figures that play a significant role in the Lego universe. Measuring about 1.5 inches, these iconic characters are fully customizable and come in a wide variety of themes, representing both fictional and real-life individuals. They are meticulously designed with interchangeable heads, torsos, legs, and accessories like hats, tools, and weapons. These minifigures allow builders to bring their imaginative stories to life, adding diverse personalities and occupations to their Lego creations. From superheroes and movie characters to firefighters and astronauts, Lego minifigures provide endless opportunities for role-playing, storytelling, and creative play. Whether collecting, trading, or integrating them into constructions, these small but mighty figurines are an integral part of the Lego experience for enthusiasts of all ages.
There is no exact number of Lego sets available as the product line is constantly expanding and being updated. Lego offers a wide range of sets across various themes, including popular franchises like Star Wars, Harry Potter, and Marvel. They also have sets for different age groups, from preschoolers to adult collectors. Lego regularly releases new sets and retires older ones, so the total number is ever-changing. Their catalog is incredibly diverse, featuring buildings, vehicles, animals, and more. Additionally, Lego encourages creativity by allowing users to customize their own creations using individual pieces. Lego's vast assortment ensures there's something for everyone, catering to different interests, skills, and age levels.
Click the link above to get answers to just about any Lego customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Lego Customer Service Contacts
There are of course other ways to contact Lego customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lego provides this option.
As a last, sometimes only, resort- Lego customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lego's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lego agent. This phone number is Lego's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-838-9647 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lego first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Lego has 2 phone numbers. It's not always clear what is the best way to talk to Lego representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lego. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lego. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.