Lego Customer Service

Ways to contact Lego and solve common issues

Use Lego's Phone Number

Lego's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Lego

Contacting Lego customer support

Below you can compare and contrast the 6 ways to contact Lego by looking at which ones are the fastest and which ones other customers recommend the most for solving Lego customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Lego across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
Customer Service
3 mins83
Customer Service
2 mins8
Online Help at
Customer Service
< 2 hrs33
Live Chat at
Customer Service
2 mins89
Live Chat at
Customer Service
3 mins97
Online Help at
Customer Service
< 4 hrs85

Lego: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Lego.
How many Lego sets are there?
There is no exact number of Lego sets available as the product line is constantly expanding and being updated. Lego offers a wide range of sets across various themes, including popular franchises like Star Wars, Harry Potter, and Marvel. They also have sets for different age groups, from preschoolers to adult collectors. Lego regularly releases new sets and retires older ones, so the total number is ever-changing. Their catalog is incredibly diverse, featuring buildings, vehicles, animals, and more. Additionally, Lego encourages creativity by allowing users to customize their own creations using individual pieces. Lego's vast assortment ensures there's something for everyone, catering to different interests, skills, and age levels.
Are Lego sets compatible with each other?
Yes, Lego sets are designed to be compatible with each other. The interlocking system of Lego bricks ensures that pieces from different sets can connect together securely. Whether it's a small city building or a large spaceship, the standardized stud and tube connection system guarantees that Lego pieces from different sets can be combined, mixed, and matched. This compatibility allows builders to unleash their creativity by creating unique structures and imaginative designs using various Lego sets. In fact, Lego encourages the integration of different sets to promote endless possibilities for imaginative play. So, have fun exploring endless creative combinations as you combine various Lego sets to build your own extraordinary creations.
Can I buy individual Lego pieces?
Yes, you can purchase individual Lego pieces. Lego offers a service called "Pick a Brick" which allows customers to buy specific Lego bricks separately, regardless of the set they originally came in. This feature is available on the official Lego website, where you can easily browse through various bricks and elements to find the desired pieces for your building projects. Additionally, Lego has physical stores called Lego Stores, where you can also select individual pieces from their Pick a Brick wall. This service is perfect for replacing lost or damaged pieces, or for those who prefer to create their own custom Lego creations by choosing specific elements from the vast Lego collection.
What are Lego minifigures?
Lego minifigures are small, articulated figures that play a significant role in the Lego universe. Measuring about 1.5 inches, these iconic characters are fully customizable and come in a wide variety of themes, representing both fictional and real-life individuals. They are meticulously designed with interchangeable heads, torsos, legs, and accessories like hats, tools, and weapons. These minifigures allow builders to bring their imaginative stories to life, adding diverse personalities and occupations to their Lego creations. From superheroes and movie characters to firefighters and astronauts, Lego minifigures provide endless opportunities for role-playing, storytelling, and creative play. Whether collecting, trading, or integrating them into constructions, these small but mighty figurines are an integral part of the Lego experience for enthusiasts of all ages.
Can I customize or personalize my Lego sets?
Yes, you can customize and personalize your Lego sets. Lego encourages creativity and offers various options for customization. You can mix and match different sets to create unique designs, add extra pieces from your collection, or even build your own creations from scratch using Lego bricks. Additionally, Lego provides a wide range of extra accessories, minifigures, and decals that allow you to personalize your sets further. Whether it's changing the color scheme, modifying the structure, or adding your own imaginative touches, Lego sets offer endless possibilities for customization. So, let your creativity flow and make your Lego sets truly one-of-a-kind.
Where can I buy Lego sets?
You can buy Lego sets from a variety of places. One option is to purchase them directly from the official Lego website, where you can find the complete range of sets, including exclusive ones. Additionally, numerous brick-and-mortar stores worldwide carry Lego sets, such as toy stores, department stores, and specialty stores. Online marketplaces like Amazon, eBay, and Walmart offer various Lego sets as well. It's worth checking out local classifieds or auction sites for potential second-hand deals. Some educational retailers and school supply stores also stock Lego products. Lastly, Lego sets can also be found at Lego Brand Retail Stores, which can be located using the store locator on the Lego website. No matter where you choose to buy, ensure to verify the authenticity of the seller to avoid counterfeit products.
What age range are Lego sets suitable for?
Lego sets are designed to cater to a wide range of age groups, allowing children and adults alike to unleash their creativity and imagination. With sets tailored for different developmental stages, Lego provides options suitable for kids as young as 1 year old, featuring larger blocks with minimal choking hazards. These sets emphasize basic motor skills and color recognition. As children grow, they can transition to sets designed for preschoolers, featuring more complex building techniques and themed playsets. As Lego fans mature, they can explore numerous ranges, including classic sets, architectural builds, technic sets for engineering enthusiasts, and even collectible sets targeted towards adult fans. Ultimately, Lego offers an inclusive experience that engages builders of nearly all ages and fosters endless possibilities for anyone seeking to build, play, and create with these timeless toys.
There's more!
Click below to show 2 more questions, answers, and complete guides to common Lego customer support problem.

Does GetHuman work with Lego?

GetHuman does not work with Lego's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Lego at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Lego's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Lego at a Glance

Lego has 2 chat options
Lego has no customer email
Lego has 2 help forums
Lego has no twitter handle
Lego has no facebook page
Contact information overview

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