Toll-free · Press 3. · If BC/BS is your primary provider, press 1. If Medicare is your primary provider, press 2. For professional providers, press 3. For institutional providers, press 4.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Horizon BC/BS of New Jersey phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative," then say "More Options," then press 0.
Here is how our research team describes the way the Horizon BC/BS of New Jersey phone system greets you: Are you a member or a healthcare professional?
Below are some clips we've found from Horizon BC/BS of New Jersey's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Horizon Blue Cross Blue Shield of New Jersey.
Please listen carefully as some changes have been made to the automated attendant.
First, are you a member or a health care professional?"
Excerpt from a call with Horizon BC/BS of New Jersey
Saturday, January 6, 2024 1:11 PM
What are the hours and when should I call?
Horizon BC/BS of New Jersey operates the call center for this 800-355-2583 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Horizon BC/BS of New Jersey phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Horizon BC/BS of New Jersey staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Horizon BC/BS of New Jersey is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Horizon BC/BS of New Jersey is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Horizon BC/BS of New Jersey staffs the call center well on Friday.
More Ways to Contact Horizon BC/BS of New Jersey Customer Service
There are of course other ways to contact Horizon BC/BS of New Jersey customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Horizon BC/BS of New Jersey will reply our your email.
As a last, sometimes only, resort- Horizon BC/BS of New Jersey customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Horizon BC/BS of New Jersey's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Horizon BC/BS of New Jersey agent. This phone number is Horizon BC/BS of New Jersey's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-355-2583 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Horizon BC/BS of New Jersey first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Horizon BC/BS of New Jersey has 3 phone numbers. It's not always clear what is the best way to talk to Horizon BC/BS of New Jersey representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Horizon BC/BS of New Jersey. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Horizon BC/BS of New Jersey. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.