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Hongkong Post Customer FAQ

Top Answers & How-to Guides

What is Hongkong Post's Phone Number?

The question we are asked most often is about how to talk to Hongkong Post customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I send perishable items through Hongkong Post?

No, Hongkong Post does not accept perishable items for delivery. Perishable items such as fresh food, fruits, vegetables, and items...
Ask any question you have about Hongkong Post customer service, get an answer now.
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Delivery Time

How long does it take for a local mail to be delivered?

The delivery time for local mail with Hongkong Post typically varies depending on the specific location. Generally, the standard delivery...
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Weight Limit

What is the maximum weight allowed for sending a parcel locally?

The maximum weight allowed for sending a parcel locally through Hongkong Post is 30 kilograms. This weight limit ensures that parcels...
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International Restrictions

Are there any restrictions on sending items internationally?

Yes, there are certain restrictions when sending items internationally through Hongkong Post. These restrictions vary depending on...
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Refund Policy

Can I request a refund for a lost or damaged item?

Yes, you can request a refund for a lost or damaged item. Hongkong Post provides compensation under certain conditions. In case of...
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Mail Redirection

Can I redirect my mail to a different address?

Yes, you can redirect your mail to a different address using Hongkong Post's mail redirection service. This service allows you to have...
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Size Limit

What is the size limit for sending a registered mail?

The size limit for sending a registered mail through Hongkong Post is determined by the maximum dimensions and weight allowed. For...
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Quantity Restriction

Is there a limit on the number of items I can send in one shipment?

Yes, there is a limit on the number of items that can be sent in one shipment through Hongkong Post. The maximum number of items per...
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Perishable Items

Can I send perishable items through Hongkong Post?

No, Hongkong Post does not accept perishable items for delivery. Perishable items such as fresh food, fruits, vegetables, and items...
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Help me with my Hongkong Post customer service issue

Ask any question you have about Hongkong Post customer service. We will do our best to get you answers right away.
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