EDF Energy Customer Support on Facebook
Contacting EDF Energy customer service via Facebook or Messenger
Not on Facebook or Messenger
For Customer Service
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509 customers have asked GetHuman if EDF Energy answers customer inquiries on Facebook
EDF Energy does not provide customer support through a Facebook Business Page or on Messenger, but you can tell us what your issue is below and we can help get you on the right track.
Recent reasons others searched for EDF Energy on FacebookI am asking edf not to cancel my account,due to me having a call from a company that re...Hi I have an outstanding amount on my account. I've been struggling with money a lot th...I received a letter here in France telling me that the electricity will be off between...I'm be waiting for a request code to change my meter to your electric prepaid meter sur...My smart meter isent working it is totally dead just a black screen I have tried unplug...I am having a carry on with my electric as it's over charging me I'm putting over £** o...My smart meter is showing £**** today,how do I reset it?Ref account no ************.*I am truly sick fed up of your nonsense. Firstly I left ED...I chose the wrong tariff when I started the switching process yesterdayaccount number************ Our smart meter is giving stupid readings it on a average d...I am going to have to cancel my appointment for today at **.** to *.**pm, as I am unwel...Dear Sir*Madam, Re*account nos.************,** Rover Avenue,Jaywick,Essex.CO** *LP.*I a...I have been been in touch any sms , regarding my lost prepayment gas card. Very annoye...Lost pre payment gas cardHave lost my pre payment gas card , we live in a disabled bungalow as my husband is a v...I bought £**.** of top up for my pre payment gas metre and when I put my card in,readin...
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EDF Energy Customer Service via Facebook: The Breakdown
EDF Energy does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Call EDF Energy instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with EDF Energy over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.
Contacting EDF Energy in General
There are 4 ways to speak with EDF Energy customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call EDF Energy if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other EDF Energy customers, is the 0800 056 7777 option we show above. If you know of other ways to reach EDF Energy that we haven't talked about here already, please let our research team know. Or if you think that EDF Energy has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.