DPD Customer FAQ

If you've entered the wrong collection address for your order, you may need to contact DPD directly to update the details. There is a link to the most up-to-date contact information right here on this page that you are viewing.

To complain about a DPD driver, you can fill out the complaints form available on our website. Ensure you provide relevant details such as the driver's details, the incident time, and any other necessary information to help us address your concern effectively. We take customer feedback seriously and strive to improve our services.

If your parcel has been delivered to the wrong house, please check with your neighbors first, as it may have been misdelivered nearby. If you are unable to locate it, we recommend referring to the tracking information for more details on the delivery. You may also need to follow up through the link provided on this page for the most accurate assistance regarding this issue.

If the driver didn't knock on your door and your parcel is now at a pickup point, you can retrieve it from there. Make sure to bring your identification and any tracking details when you go to collect your parcel from the designated location.

If your parcel shows as delivered but you haven't received it, please check with your neighbors or anyone in your household who might have accepted the delivery. It may also be worth checking any safe place the driver may have left it. Additionally, reviewing the tracking information for any details or specific delivery notes is helpful. If you still cannot locate your parcel, please refer to the link on this page for the most up-to-date contact information to report the issue.