Amtrak Customer Support on Facebook

Contacting Amtrak customer service via Facebook or Messenger

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5,459 customers have asked GetHuman if Amtrak answers customer inquiries on Facebook
Amtrak does not provide customer support through a Facebook Business Page or on Messenger, but you can tell us what your issue is below and we can help get you on the right track.

Recent reasons others searched for Amtrak on Facebook

My TRAIN came a hour early I found out LEFT ** MINS EARLY . THEN I GOT ON THE FIRST TRA...Hello,*My name is Sasha-Noelle Udom. I am a supervisor of a Functional Family therapy...Good morning*I have gotten on amtrak and was able to pay **.** from San Francisco to Sa...Today, April ** I went to the AMTRAK station in Champaign Illinois at *:**pm and it was...April *, **** I was on train ** they had no water for you to wash your after using the...I’d like to buy a ticket for someone who is not computer savvy. He is older and easily...When I went to pick up my ticket at the station the clerk Sandra st the trans bay tempo...To whom this may concern,**I have been traveling many times a year over the last severa...I purchased a ticket for a friend to come to SanDiego,CA from Hanford CA.he was suppose...I am terrified of dogs cats and anything with * kegs . I understand ADA rules abiut ser...On Friday, ****, and Saturday,****, the Amtrak contracted bus never came to the Lodi, C...My Name is Vickie L.Bly I just had my pacemaker relocated,I can not travel with my tick...Mother Nadine Rice had a bad experience starting with the initial boarding of her train...My recent round trip on Southwest Chief from Lamy, NM to Los Angeles, Res* *C*FA*-**JAN...I'm taking a train from west palm beach to Harrisburg Pa, been on train for **hrs ,I am...DEAR SIR*MADAM**I WANT TO REPORT IDENTITY THEFT*DUCHESS OF SUSSEX OR DRAGANA ZIVKOVIC C...

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Amtrak Customer Service via Facebook: The Breakdown

Amtrak does not have a Facebook Business Page that is manned by their customer service department, but there are plenty of ways to get help. If you are trying to get an issue fixed or ask them a question, our advice is this: Call Amtrak instead. One reason that so few customers prefer to speak with businesses over Facebook is that the conversation is more private than, say, a conversation with Amtrak over Twitter. And generally, if a Facebook option is available and their customer service department actually operates it, they likely have a big enough customer support operation to also communiate over the phone, by email, or sometimes even by chat. And of course we at GetHuman build tools to make communicating any of these ways even easier and less time-consuming, so there's that too. So far we have not built any tools to accelerate or improve communication through Facebook, but we may soon. Particularly for companies that are on Facebook Messenger.

Contacting Amtrak in General

There are 8 ways to speak with Amtrak customer support. This is just one of them. And not likely to be the best one. In almost every case, you would want to call Amtrak if possible, or use the GetHuman Phone to call them so you don't have to wait on hold. The best way to talk to customer care, according to other Amtrak customers, is the 877-444-4773 option we show above. If you know of other ways to reach Amtrak that we haven't talked about here already, please let our research team know. Or if you think that Amtrak has a better Facebook page or Messenger handle, we want to know that too! And we of course would want to share that with other customers in our ongoing fight to make customer service easier and more transparent to all.

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