How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Service Canada below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Service Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Service Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling one eight hundred O Canada.
To continue in English, press one. For continue If you are calling about the Canadian dental care plan, please visit canada dot c a forward slash dental or remain on the line to speak to the next available agent.
Please note that this call may be recorded for quality assurance and training purposes."
Excerpt from a call with Service Canada
Thursday, February 15, 2024 6:44 PM
What are the hours and when should I call?
Service Canada operates the call center for this 800-622-6232 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Service Canada call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Service Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Service Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Service Canada is Sunday.The most busy day to call is Tuesday, which averages 740% more phone calls by comparison.Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Service Canada is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Service Canada staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Service Canada
If you have time to do a bit of reading before you call Service Canada, we recommend you read over some of our problem-specific articles.
Service Canada is a government agency that offers a wide range of services to Canadians. Our primary goal is to provide easy access and reliable information on government programs, benefits, and services. We serve as a one-stop shop for individuals, businesses, and employers seeking assistance and guidance. Some of the key services we offer include issuing Social Insurance Numbers (SIN), Employment Insurance benefits, Canada Pension Plan (CPP) and Old Age Security (OAS) payments, as well as administering the Canada Child Benefit (CCB). Additionally, we provide access to various online services such as My Service Canada Account, allowing users to manage their benefits and receive personalized information. Service Canada strives to ensure convenience and efficiency when providing support to Canadians throughout their various life stages.
Click the link above to get answers to just about any Service Canada customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Service Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Obtain SIN number: "Can I still obtain my SIN number, or is this not possible?"
- From a call lasting 5m 59s , Aug 22, 2024 7:05 PM
Questions about government check: "Can you help me figure out which check it is and reimburse it instead of me sending money?"
- From a call lasting 4m 43s , Jul 10, 2024 4:46 PM
Seeking service account help: "How can I get a service done on my account?"
- From a call lasting 3m 16s , May 21, 2024 6:11 PM
Connection issue: "Struggling with poor connection, repeating name multiple times."
- From a call lasting 3m 3s , Apr 5, 2024 5:15 PM
Adjusting EI application dates: "I would like to adjust the start and end date for my EI application from five weeks to four weeks."
- From a call lasting 7m 32s , Apr 2, 2024 7:02 PM
Inquiry about pension slip: "I had trouble last year with getting my slip, I want to make sure I get them this year in time."
- From a call lasting 3m 32s , Feb 15, 2024 6:44 PM
Update phone number: "I need to change my phone number on my CRA account."
- From a call lasting 6m 2s , Feb 9, 2024 8:24 PM
Information about why customers call Service Canada is extracted from issues that customers have reported to GetHuman.
This is Service Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Service Canada agent. This phone number is Service Canada's best phone number because 6,012 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-622-6232 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Service Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Service Canada has 2 phone numbers. It's not always clear what is the best way to talk to Service Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Service Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Service Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.