Waste Management Customer Service

As its name suggests, Waste Management is a company that specializes in waste management and environmental services within the United States. While much of its operations are dedicated to municipal governments and business customers, waste management also does provide some residential services.

Why Do People Call Waste Management Customer Support?

People call Waste Management customer support for a range of reasons, including:

Questions about products and services offered by waste management

Starting, changing or canceling services

Support and troubleshooting with existing services

Billing issues and inquiries

Best Practices for Calling Waste Management Customer Service

There are several things that you can do before calling Waste Management customer service to help ensure that your call is handled quickly and professionally:

Make sure you are calling the correct number. As a very large company, Waste Management has multiple divisions and many are regionally located. Use the company's website to enter your address so that you can be directed to the correct phone number and hours of operation.

Have relevant documentation available before placing your call. Relevant documentation may include information about the items that you wish to recycle or have disposed of, order confirmations, billing statements, or previous communications between you and waste management regarding your current issue or concern.

Have some way of taking notes during your call. Call notes can be helpful if you have to speak to more than one person about your case or if you have to escalate your case due to difficulty in getting it resolved.

How do Consumers Feel About Calling Waste Management Customer Service?

Online and off-line searches do not reveal a pattern of consumer complaints regarding Waste Management. It appears as though customers are generally satisfied with the level of service that they have received.

What Kind of Issues can Waste Management Customer Service Representative Resolve?

Waste Management phone-based customer service representatives can resolve a range of issues, such as answering questions about products and services, helping you to understand the suitability of a service for your particular waste disposal need, directing you to retailers that sell Bagster(R) waste disposal bags, scheduling pickup of waste, assisting with billing inquiries and directing you to landfills or other services that can accept items that waste management facilities cannot.

What Can't Be Resolved With a Call to Waste Management Customer Service?

if you are living in a residential area that is managed by a company that has a contract with Waste Management, be aware that complaints about Waste Management services will have to go through your property management company, not waste management. In addition, you may be in a situation in which you have items that you wish to dispose of, but that waste management is unable to handle on your behalf. Waste Management may be able to provide you with a referral to another company, but this is not a guarantee that third-party business will agree to work with you.

What Should You Do If You Have an Unsuccessful Call with Waste Management?

If you get off the phone with Waste Management and feel as though your issues were not appropriately resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take notes, jot down what you remember from your conversation. It may be that there was a miscommunication or misunderstanding that derailed your first call.

Next, call back. Politely explained this is your second call about the same issue and that the first call did not go well. Describe what you think went wrong and how you would like your case to be resolved. Keep in mind that customer service agents have a range of training and experience and the next person you speak to may be in a better position to provide you with assistance.

If a second call does not work, try getting in touch another way. Waste Management does provide both live chat and email options. Both have the advantage of allowing you to communicate in writing and preserve a transcript of your conversation.

Another option is to send the letter via postal mail. While this is a slow process, companies have been known to take physical letters more seriously than phone-based or electronic communication. Be sure to send the letter using a trackable method so that you'll be able to prove when waste management received your communication.