Toll-free · Calling this Voya Financial number should go right to a real human being · To help us direct your call, please choose from the following options. To make a payment, say "payment." For policy owners, say "policy owner." For claims, say "claim." For all others, say "other."
Toll-free · Calling this Voya Financial number should go right to a real human being · If you are a customer or agent, please enter your social security number now. If you are not a current customer, please press the star key.
Toll-free · Calling this Voya Financial number should go right to a real human being · To help us direct your call, please choose from the following options. To make a payment, say "payment." For policy owners, say "policy owner." For claims, say "claim." For all others, say "other."
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Voya Financial phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Voya Financial phone system greets you: If you are a customer or agent, please enter your social security number now. If you are not a current customer, please press the star key.
Below are some clips we've found from Voya Financial's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"This call will be monitored or recorded to ensure quality and accuracy.
One moment while we connect you with the next available representative.
Your feedback matters. To help us improve your customer experience, please remain on the line after your call for a brief survey.
All representatives are currently assisting other customers.
We take pride in providing excellent service.
Our representative will be with you as soon as possible."
Excerpt from a call with Voya Financial
Friday, January 5, 2024 4:59 PM
What are the hours and when should I call?
Voya Financial operates the call center for this 844-576-8692 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Voya Financial phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Voya Financial staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Voya Financial is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Voya Financial is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Voya Financial number, but it is also the day with the shortest hold times.
More Ways to Contact Voya Financial Customer Service
There are of course other ways to contact Voya Financial customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Voya Financial customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Voya Financial's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Voya Financial agent. This phone number is Voya Financial's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-576-8692 include and other customer service issues. Rather than trying to call Voya Financial first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Voya Financial has 4 phone numbers. It's not always clear what is the best way to talk to Voya Financial representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Voya Financial. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Voya Financial. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.