How do I talk to a human at this Voya Financial number?
A:Calling this Voya Financial number should go right to a real human being
Q:
Does this phone number work 24/7?
A:No. Hours for this phone number are Mon-Fri 8am-9pm EST.The least busy day is Friday, and the most busy day is Wednesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Voya Financial Group Life, Supplemental Health and Disability Insurance Customers?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.
This is the #3 most popular Voya Financial phone number out of 4. Click above to go back to the main customer service number and other contact information, including Voya Financial email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · Mon-Fri 8am-6pm EST · Don't press anything, just hold on the line for a representative. · If you are a customer or agent, please enter your social security number now. If you are not a current customer, please press the star key.
Toll-free · Mon-Fri 9am-5pm EST · Calling this Voya Financial number should go right to a real human being · To help us direct your call, please choose from the following options. To make a payment, say "payment." For policy owners, say "policy owner." For claims, say "claim." For all others, say "other."
Toll-free · Mon-Fri 9am-7pm EST · Calling this Voya Financial number should go right to a real human being · To help us direct your call, please choose from the following options. To make a payment, say "payment." For policy owners, say "policy owner." For claims, say "claim." For all others, say "other."
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Voya Financial phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Voya Financial number should go right to a real human being
Here is how our research team describes the way the Voya Financial phone system greets you: If you are a customer or agent, please enter your social security number now. If you are not a current customer, please press the star key.
In fact, much of this information on this page is superfluous because this Voya Financial phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Voya Financial operates the call center for this 800-955-7736 phone number Mon-Fri 8am-9pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Voya Financial phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Voya Financial staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Voya Financial is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Voya Financial is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Voya Financial number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.