Toll-free · Mon-Fri 9am-5pm EST · Calling this Voya Financial number should go right to a real human being · To help us direct your call, please choose from the following options. To make a payment, say "payment." For policy owners, say "policy owner." For claims, say "claim." For all others, say "other."
Toll-free · Mon-Fri 8am-9pm EST · Calling this Voya Financial number should go right to a real human being · If you are a customer or agent, please enter your social security number now. If you are not a current customer, please press the star key.
Toll-free · Mon-Fri 9am-7pm EST · Calling this Voya Financial number should go right to a real human being · To help us direct your call, please choose from the following options. To make a payment, say "payment." For policy owners, say "policy owner." For claims, say "claim." For all others, say "other."
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Voya Financial phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for a representative.
Here is how our research team describes the way the Voya Financial phone system greets you: If you are a customer or agent, please enter your social security number now. If you are not a current customer, please press the star key.
Below are some clips we've found from Voya Financial's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"This call will be monitored or recorded to ensure quality and accuracy.
One moment while we connect you with the next available representative.
Your feedback matters. To help us improve your customer experience, please remain on the line after your call for a brief survey.
All representatives are currently assisting other customers.
We take pride in providing excellent service.
Our representative will be with you as soon as possible."
Excerpt from a call with Voya Financial
Friday, January 5, 2024 4:59 PM
What are the hours and when should I call?
Voya Financial operates the call center for this 844-576-8692 phone number Mon-Fri 8am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 74 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Voya Financial phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Voya Financial staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Voya Financial is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 74 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Voya Financial
In summation, the best day to call Voya Financial is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Voya Financial number, but it is also the day with the shortest hold times.
Why Customers Call Voya Financial
If you have time to do a bit of reading before you call Voya Financial, we recommend you read over some of our problem-specific articles.
Voya Financial offers a range of accounts and the associated fees can vary depending on the specific type of account. Some of our accounts may have administrative or maintenance fees, which cover the costs of managing and servicing the account. Additionally, investment accounts may have asset-based fees, which are a percentage of the assets held in the account. These fees are typically used to compensate financial advisors and cover other investment-related expenses. It's important to note that the fees for Voya Financial accounts are transparent and fully disclosed to clients. We provide detailed information about the fees associated with each account in the respective account agreements or disclosure documents. For specific details regarding the fees related to your desired account, we recommend consulting our website or contacting our customer service team.
Voya Financial offers a comprehensive range of financial services designed to help individuals and businesses plan for a secure future. Our services cover various aspects such as retirement planning and solutions, employee benefits, investment management, asset accumulation, and individual life insurance. Whether you are looking to grow and protect your assets, save for retirement, or ensure financial stability for your employees, we have tailored solutions to meet your needs. Our experienced team of professionals provides expert advice and personalized support to guide you through all stages of financial planning, making wise investment decisions, and achieving your long-term financial goals. At Voya Financial, we are committed to helping our clients build a solid financial foundation and achieve financial confidence.
Voya Financial offers a diverse range of investment options tailored to individual goals and risk tolerance. Our offerings include mutual funds, individual retirement accounts (IRAs), annuities, employer-sponsored retirement plans, and managed accounts. Within our mutual fund selection, clients can access various asset classes, such as equities, fixed income, and alternative investments, enabling them to diversify their portfolios effectively. Additionally, we provide a wide range of IRAs, including traditional, Roth, and SEP IRAs, which offer tax advantages based on individual circumstances. Our annuities offer guaranteed income streams for retirement, while our employer-sponsored retirement plans cater to businesses of all sizes. For those seeking personalized investment management, our managed accounts provide professional guidance and investment strategies. With these diverse options, Voya Financial aims to help individuals achieve their unique financial objectives with confidence.
Click the link above to get answers to just about any Voya Financial customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Voya Financial Customer Service Contacts
There are of course other ways to contact Voya Financial customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Voya Financial customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Voya Financial's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Voya Financial agent. This phone number is Voya Financial's best phone number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-576-8692 include and other customer service issues. Rather than trying to call Voya Financial first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Voya Financial has 4 phone numbers. It's not always clear what is the best way to talk to Voya Financial representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Voya Financial. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Voya Financial. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.