Terminix Customer Service

Terminix is a pest control company that operates in the United States and 22 additional countries. As one of the largest pest control companies in the world, it isn't surprising that it receives lots of customer service requests each and every day.

Why Do People Call Terminix Customer Support?

People call Terminix customer support for a range of reasons, including:

• Requesting a technician visit for an evaluation and price quote
• Requesting service
• Changing or canceling service
• Asking questions about the services available
• Billing issues

Best Practices for Calling Terminix Customer Service

There are several things that you can do to help ensure that your call to Terminix is handled quickly and professionally:

• First, gather up any relevant documentation. This might include service contracts, reports from previous visits by Terminix technicians, reports from contractors or other exterminators, billing statements or correspondence between you and Terminix about your situation.
• Since you may have to schedule a service call at your home or place of business, have a calendar handy so that you can choose a date and time and ensure that you will be available to meet the technician.
• Have some way of taking notes during your call. These notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling Terminix Customer Service?

Terminix has a good reputation for providing quality customer service. Searches online do not show any pattern of customer complaints about the type of customer support available. This indicates consumer satisfaction.

What Kind of Issues can Terminix Customer Service Representative Resolve?

Terminix customer service representatives can resolve many typical issues, including answering questions about service and pricing, scheduling and rescheduling technician visits, starting, changing and canceling service contracts and taking reports about issues with services provided and the conduct of technicians. In addition, customer service agents may be able to provide technical support for those who have accounts on the company's website.

What Can't Be Resolved With a Call to Terminix Customer Service?

Terminix offers a very specific, hands-on service. In many cases, you will have to have a technician out to evaluate your property and to provide you with an estimate of the costs involved. A customer service representative is not able to personally inspect your property and cannot be held responsible for estimates or pricing quotes. Terminix does provide free estimates, but you should keep in mind that every case is different and there is a chance that your actual costs will exceed the estimate. The customer service representative often has limited power to address this.

Although this is generally not a problem, if your computer or other devices is not compatible with the Terminix website, a customer service representative may be able to suggest a workaround, but ultimately cannot be expected to resolve an issue that lies with your equipment.

What Should You Do If You Have an Unsuccessful Call with Terminix?

If you get off the phone with a Terminix customer service agent and feel as though your questions were not answered or your problems were not resolved, don't give up. You may still have options for achieving a complete resolution.

First, review the notes that you took during your call to Terminix. You may find that there was an area of misunderstanding or miscommunication that contributed to the failure of the call.

Next, call back. Explain that you were unhappy with the first call and describe what went wrong. You should also describe your preferred resolution to the agents of the two of you can work toward a common goal. Keep in mind that agents have different levels of training and experience so this new agent may be in a better position to help you.

If a second call does not seem to resolve the issue, try getting in touch another way. You could reach out over social media or visit the company's website and submit an online request through an email form. You could also send a letter via postal mail. While sending a letter is a slow way of resolving an issue, physical mail often is treated with more seriousness by businesses. Be sure to send it using a trackable mail method, such as priority mail or certified mail.

Another option in cases where you have a problem that is serious and cannot seem to be resolved is to contact the licensing agency in your state for exterminators. Most states do license exterminators and licensing boards and their discipline committees may take reports of misconduct seriously. Again, this is a slow option and is likely only effective in cases where you can show that a technician or a company violated regulations, laws or ethics in their dealings with you.