How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sleep Number phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Here is how our research team describes the way the Sleep Number phone system greets you: Thank you for calling Sleep Number. To speak to a customer service specialist about an existing order, warranty, home delivery, or to purchase replacement parts, press 1. To speak to a sleep professional about purchasing a new smart bed or bedding, press 2.
Below are some clips we've found from Sleep Number's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sleep Number.
To speak to a customer service specialist about an existing order, warranty, home delivery, or to purchase replacement parts, press one.
To speak to a sleep professional about purchasing a new smart bed or bedding, press two."
Excerpt from a call with Sleep Number
Saturday, January 13, 2024 8:21 PM
The first phone menu
"Thank you for calling Sleep Number.
To speak to a customer service specialist about an existing order, warranty, home delivery, or to purchase replacement parts, press one.
To speak to a sleep professional about purchasing a new smart bed or bedding, press two."
Excerpt from a call with Sleep Number
Saturday, February 10, 2024 8:04 PM
After you press 1
"For shipping or home delivery inquiries, press one.
To modify, exchange, or return your order, press two."
Excerpt from a call with Sleep Number
Wednesday, January 17, 2024 10:36 PM
What are the hours and when should I call?
Sleep Number operates the call center for this 877-230-7098 phone number Mon-Fri 8am-8pm, Sat 8:30-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 147 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sleep Number phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sleep Number staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sleep Number is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 147 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Sleep Number is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sleep Number staffs the call center well on Friday.
Why call this Sleep Number number?
Below is a sample of recent calls to Sleep Number, and their purpose. Are any of these similar to the reason you are trying to call?
Concern about sales experience: "I just feel like I was treated, you know, like garbage."
- From a call lasting 5m 22s , Mar 12, 2024 11:42 PM
Inquiring about Sleep Number bed features: "And I, right now, would love I don't know where you guys are locate where are you anyway?"
- From a call lasting 37m 1s , Feb 16, 2024 12:59 AM
Requesting bed relocation: "I need somebody to professionally move our Sleep Number bed to another room as I have a bad back and can't do it myself."
- From a call lasting 15m 47s , Jan 17, 2024 10:36 PM
Conclusion and closing notes
This is Sleep Number's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sleep Number agent. This phone number is Sleep Number's best phone number because 882 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-230-7098 include and other customer service issues. Rather than trying to call Sleep Number first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sleep Number has 1 phone number. It's not always clear what is the best way to talk to Sleep Number representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sleep Number. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sleep Number. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.