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Skechers Customer FAQ

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What is Skechers's Phone Number?

The question we are asked most often is about how to talk to Skechers customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the care instructions for Skechers footwear?

To ensure the longevity and optimal condition of your Skechers footwear, it is important to follow these care instructions. First and...
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Customer Support

How Do I Give Feedback to Skechers?

Skechers is one of the largest active footwear companies in the US. Customers have many different ways to share feedback and opinions...
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How do I track my order status?

To track your order status, you can visit the order tracking page on the Skechers website. You will need to enter your order number...
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What is the return policy for Skechers products?

The return policy for Skechers products allows customers to return unworn and unused items within 45 days of purchase for a full refund....
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Where can I find the sizing chart for Skechers footwear?

The sizing chart for Skechers footwear can be easily found on the official Skechers website. To locate it, simply visit the website...
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Product Information

Are Skechers shoes waterproof?

No, Skechers shoes are not waterproof. While some Skechers shoes may have water-resistant properties, they are not designed to withstand...
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Are Skechers shoes suitable for running or sports activities?

Yes, Skechers offers a wide range of shoes that are suitable for running and sports activities. With their commitment to innovative...
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What are the care instructions for Skechers footwear?

To ensure the longevity and optimal condition of your Skechers footwear, it is important to follow these care instructions. First and...
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Online Purchases

Can I use a Skechers gift card for online purchases?

Yes, you can use a Skechers gift card for online purchases. Skechers gift cards are accepted as a form of payment on the Skechers website....
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What are the different payment options accepted by Skechers?

Skechers offers a variety of convenient payment options for our customers. You can make a purchase on our website using major credit...
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Do Skechers offer international shipping?

Yes, Skechers offers international shipping to select countries. Customers can check the availability of international shipping by...
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Can I exchange a product if I bought it from a Skechers store?

Yes, you can exchange a product if you bought it from a Skechers store. Skechers offers a hassle-free exchange policy within a specific...
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Warranty and Loyalty

What is the warranty period for Skechers products?

The warranty period for Skechers products is typically one year from the date of purchase. This limited warranty covers any manufacturer...
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Is there a loyalty program for Skechers customers?

Yes, Skechers offers a loyalty program called Skechers Elite. By joining this program, customers can earn points for every dollar they...
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Help me with my Skechers customer service issue

Ask any question you have about Skechers customer service. We will do our best to get you answers right away.
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