How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Sheetz phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Here is how our research team describes the way the Sheetz phone system greets you: It's regarding leave of absence, short term disability or payroll press 1. For questions regarding paid time off. Press 2 for questions regarding employee benefits or retirement plans Press 3 if you know the extension of the person you're trying to reach. Press 4 to speak to a customer service representative. Press 0.
Below are some clips we've found from Sheetz's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Sheets Incorporated. Please Wait while I transfer your call.
Thank you for calling the Sheets customer service line. Your call may be monitored for quality assurance and training purposes.
For MySheets card or pump first related inquiries, please press one.
Donation or sponsorship, press two."
Excerpt from a call with Sheetz
Wednesday, January 17, 2024 6:58 AM
The first phone menu
"Thank you for calling Sheets Incorporated. Please listen to our menu because the options have changed.
To speak to a customer service representative, press zero.
To replay this menu, press the star key.
Thank you for calling Sheets Incorporated. Please listen to our menu because the option have changed.
For questions regarding leave of absence, short term disability, or payroll, press one.
For questions regarding paid time off, press two.
For questions regarding employee benefits or our retirement plans, press three.
If you know the extension of the person you're trying to reach, press four.
To speak to a customer service representative, press zero.
To replay this menu, press the star key.
Thank you for calling Sheets Incorporated. Please listen to our menu because the options have changed.
For questions regarding leave of absence, short term disability, or payroll, press one.
For questions regarding paid time off, press two."
Excerpt from a call with Sheetz
Sunday, March 24, 2024 6:20 PM
What are the hours and when should I call?
Sheetz operates the call center for this 800-487-5444 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 488 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sheetz phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sheetz staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sheetz is Tuesday.The most busy day to call is Friday, which averages 48% more phone calls by comparison.Again, this is based on a sample of 488 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Sheetz is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sheetz staffs the call center well on Tuesday.
Why call this Sheetz number?
Below is a sample of recent calls to Sheetz, and their purpose. Are any of these similar to the reason you are trying to call?
App order issue: "I was charged for an order that wouldn't cancel on the app."
- From a call lasting 4m 10s , Mar 31, 2024 1:34 PM
Feedback on tea machines: "I prefer the fresh brewed tea over the gold peak machines."
- From a call lasting 2m 55s , Feb 25, 2024 3:49 PM
Lost item inquiry: "My mother left her pocketbook in one of your restrooms and I'm trying to locate it."
- From a call lasting 9m 53s , Feb 23, 2024 11:48 AM
Car wash incident: "Concerns about car wash activation and dashboard lights coming on during the wash cycle."
- From a call lasting 4m 27s , Feb 17, 2024 11:14 PM
Issue with rewards card activation: "I need help activating my reward card and I have a physical copy of the receipt."
- From a call lasting 3m 33s , Feb 15, 2024 12:17 AM
Order issue at Sheetz: "An order at Sheetz got screwed up and I need it taken care of."
- From a call lasting 2m 18s , Jan 17, 2024 6:58 AM
Gift card activation issue: "I have a gift card here that somebody gave me and it's not authorized when I tried to use it."
- From a call lasting 12m 49s , Jan 15, 2024 10:05 PM
Requesting refund for order: "I ordered food during a power outage at Sheetz and was told to call for a refund."
- From a call lasting 8m 50s , Jan 15, 2024 4:31 PM
Issues with MySheetz card: "Every time I use it at the gas pump, then I go to pump my gas, it never takes my three cent off."
- From a call lasting 5m 8s , Jan 4, 2024 10:27 AM
More Ways to Contact Sheetz Customer Service
There are of course other ways to contact Sheetz customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Sheetz customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Sheetz's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sheetz agent. This phone number is Sheetz's best phone number because 1,158 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-487-5444 include and other customer service issues. Rather than trying to call Sheetz first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sheetz has 1 phone number. It's not always clear what is the best way to talk to Sheetz representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sheetz. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sheetz. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.