A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Scotiabank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Scotiabank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 until transferred
Below are some clips we've found from Scotiabank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Otherwise, please enter your full card number using your keypad."
Excerpt from a call with Scotiabank
Wednesday, May 28, 2025 9:36 AM
They may ask you to say or enter information
"Welcome to Scotiabank.
For faster service, please key in or say your Scotia card or credit card number."
Excerpt from a call with Scotiabank
Thursday, December 4, 2025 7:55 PM
What are the hours and when should I call?
Scotiabank operates the call center for this 800-472-6842 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 527 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Scotiabank at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scotiabank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scotiabank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scotiabank is Saturday.The most busy day to call is Monday, which averages 121% more phone calls by comparison.Again, this is based on a sample of 527 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
Click the link above to get answers to just about any Scotiabank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Scotiabank, and their purpose. Are any of these similar to the reason you are trying to call?
Investment inquiry: "I'm hoping to speak to an investor to talk about moving some money into the Canadian market."
- From a call lasting 3m 56s , Dec 4, 2025 7:55 PM
Adjust flight booking: "I was just trying to make an adjustment on my flight."
- From a call lasting 30m 10s , Nov 4, 2025 4:33 PM
Inquiring about credit card: "I was trying to open a credit card, a new one."
- From a call lasting 10m 43s , Oct 6, 2025 4:05 PM
Release hold on charges: "I'm just calling in now to find out if you can release the funds because Amazon didn't charge me for anything."
- From a call lasting 16m 2s , Sep 29, 2025 5:02 PM
Transaction decline inquiry: "Basically, I tried to make a transaction, and online trying to book a airline ticket, and it did not work."
- From a call lasting 20m 22s , Jul 26, 2025 11:36 AM
Pending transaction clearance: "I really need to have this pending transaction cleared."
- From a call lasting 35m 58s , Jul 8, 2025 8:14 PM
Annual fee inquiry: "I was just trying to discuss...if you could give me basically remove that charge in a way."
- From a call lasting 6m 55s , Jul 8, 2025 12:58 PM
Information about why customers call Scotiabank is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Scotiabank will reply our your email.
As a last, sometimes only, resort- Scotiabank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Scotiabank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scotiabank agent. This phone number is Scotiabank's best phone number because 31,558 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-472-6842 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Scotiabank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Scotiabank has 1 phone number. It's not always clear what is the best way to talk to Scotiabank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scotiabank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scotiabank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.