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Gilt.com Customer FAQ

Top Answers & How-to Guides

What is Gilt.com's Phone Number?

The question we are asked most often is about how to talk to Gilt.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Gilt City and what offers are available?

Gilt City is a branch of Gilt.com that specializes in curated lifestyle experiences and offers. It provides exclusive access to a range...
Ask any question you have about Gilt.com customer service, get an answer now.
Contact Gilt.com customer service

Payment Methods

What payment methods are accepted on Gilt.com?

At Gilt.com, we accept various payment methods to ensure a convenient and seamless shopping experience for our customers. We gladly...
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Delivery Time

How long does it take for my order to be delivered?

The order delivery times may vary depending on the location and the type of product purchased. In general, Gilt.com strives to dispatch...
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Returns and Exchanges

Can I return or exchange an item I purchased on Gilt.com?

Yes, Gilt.com offers a hassle-free return and exchange policy for items purchased on their website. If you are not completely satisfied...
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Product Condition

Are the products on Gilt.com brand new?

Yes, all the products available on Gilt.com are brand new. We take pride in offering our customers the highest quality merchandise...
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Membership Requirement

Do I need a membership to shop on Gilt.com?

Yes, a membership is required to shop on Gilt.com. By creating a free account, you gain access to our exclusive sales events and limited-time...
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Gilt Insider

What is Gilt Insider and how does it work?

Gilt Insider is a loyalty program offered by Gilt.com. It is designed to reward our valued members with exclusive benefits and perks....
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Order Cancellation

Can I cancel my order after it has been placed?

Yes, you can cancel your order on Gilt.com after it has been placed, but it is subject to certain conditions. If you change your mind...
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Gilt City

What is Gilt City and what offers are available?

Gilt City is a branch of Gilt.com that specializes in curated lifestyle experiences and offers. It provides exclusive access to a range...
Read more

Help me with my Gilt.com customer service issue

Ask any question you have about Gilt.com customer service. We will do our best to get you answers right away.
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