How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Arris phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Here is how our research team describes the way the Arris phone system greets you: If you are calling on behalf of a business and want to learn more about Enterprise equipment, please call +1-863-627-747. If you are calling about equipment in your home, please call your service provider or stay on the line for the next representative.
What are the hours and when should I call?
Arris operates the call center for this 877-466-8646 phone number Mon-Sun 7am-12am CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 291 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Arris phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Arris staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Arris is Sunday.The most busy day to call is Friday, which averages 161% more phone calls by comparison.Again, this is based on a sample of 291 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Arris is Monday.
Why call this Arris number?
Below is a sample of recent calls to Arris, and their purpose. Are any of these similar to the reason you are trying to call?
Internet connectivity issue: "I'm having problem with my Internet not working. I called Comcast, and they said for me to call Iris."
- From a call lasting 23m 10s , Feb 2, 2024 9:36 PM
Trouble logging into app: "I've never had a password to it, but it recognizes my account and won't send me a new password to my email."
- From a call lasting 6m 21s , Jan 12, 2024 11:28 PM
More Ways to Contact Arris Customer Service
There are of course other ways to contact Arris customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Arris will reply our your email.
Use the link to connect with customer service through Twitter
Arris, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Arris, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Arris customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Arris's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Arris agent. This phone number is Arris's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-466-8646 include and other customer service issues. Rather than trying to call Arris first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook or email. In total, Arris has 1 phone number. It's not always clear what is the best way to talk to Arris representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Arris. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Arris. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.