How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Anx phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3.
Here is how our research team describes the way the Anx phone system greets you: "Thank you for calling OpenText ANX. Our mission is to protect our customers' information, secure their business interactions, and be their trusted platform for collaboration. For ANX technical support, press 1. For ANX sales inquiries, press 2. For ANX billing inquiries, press 3."
What are the hours and when should I call?
Anx operates the call center for this 877-488-8269 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 32 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Anx phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Anx staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Anx is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 32 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Anx is Tuesday.In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this Anx number, but it is also the day with the shortest hold times.
More Ways to Contact Anx Customer Service
There are of course other ways to contact Anx customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Anx provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Anx will reply our your email.
Conclusion and closing notes
This is Anx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Anx agent. This phone number is Anx's best phone number because 192 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-488-8269 include and other customer service issues. Rather than trying to call Anx first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or chat. In total, Anx has 1 phone number. It's not always clear what is the best way to talk to Anx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Anx. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Anx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.