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iCracked Customer FAQ

Top Answers & How-to Guides

How do I Contact iCracked Customer Service?

The question we are asked most often is about how to talk to iCracked customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Company Overview

What is iCracked?

iCracked is a mobile device repair company that focuses on making repairs like screen replacements and battery fixes more...
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How does iCracked work?

iCracked provides repair services for electronic devices like smartphones and tablets through its website or app. Users can...
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What types of devices does iCracked repair?

iCracked offers repair services for various electronic devices, focusing mainly on smartphones and tablets, especially Apple...
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Does iCracked offer any additional services?

iCracked primarily specializes in mobile device repairs but also offers a variety of additional services like water damage...
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Repair Process

How long does a repair take?

Repair times at iCracked vary based on device type, damage extent, and part availability. While common repairs like screen...
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Do I need to make an appointment for a repair?

The necessity of an appointment for repairs at iCracked varies by location, repair type, and technician availability. It is...
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Can I choose same-day repair service?

iCracked provides the possibility of same-day repair services depending on the repair type and location. Skilled technicians...
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How do I prepare my device for repair?

To properly prepare a device for repair, one should back up data, remove accessories, disable security features, and, if...
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Warranty and Policies

What is the warranty on repairs?

iCracked typically offers a limited warranty on repairs, covering parts and labor for at least ninety days, occasionally...
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What if my device cannot be repaired?

If a device is deemed irreparable by iCracked, they will evaluate its condition to confirm this decision. Options may include...
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What is iCracked's return policy?

iCracked's return policy may differ based on the service or product purchased. It focuses on customer satisfaction while...
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What is the procedure if I receive my device back damaged?

If a customer receives a damaged device back from iCracked, they should first document the damage with photos and note any...
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Device Management

Do I need to backup my device before sending it in for repair?

It is strongly recommended to back up your device before sending it for repairs to prevent potential data loss. This includes...
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What should I do if my device is water-damaged?

In the event of water damage to your device, it is vital to switch it off immediately to avoid further electrical harm. Try to...
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Payment and Tracking

What are the payment options accepted by iCracked?

iCracked generally accepts various payment methods, including major credit cards and PayPal, with some locations possibly...
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Can I track the status of my repair?

Customers can monitor their repair status using the iCracked platform, where they often receive updates about their device's...
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We look to the iCracked issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
iCracked issues reported to GetHuman

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