Do I need to backup my device before sending it in for repair?

Yes, it is highly recommended to backup your device before sending it in for repair. While our technicians take all possible precautions to ensure the safety of your data, there are rare cases where data loss may occur during the repair process. By backing up your device, you will have a copy of all your important files, photos, and settings, minimizing the risk of permanent loss. Backing up your device can be easily done through iTunes or iCloud for iOS devices, or through Google Backup & Sync for Android devices. Taking this precaution will provide you peace of mind and guarantee that your valuable data remains secure throughout the repair process.