How Do I Return Something to eForCity.com?

So you've recently bought something from eForCity, and it arrived broken or defective. Or it wasn't quite what you hoped it would be. Maybe you just changed your mind about having it. For whatever reason, you want to know if you can return your purchase to eForCity for a refund. This article will teach you what you need to know.

eForCity's Standard Return Policy

The company's Standard Return Policy covers most of the items sold by eForCity. Under this policy, any item can be returned for a full refund or a replacement for any reason as long as the return is made within 30 days of purchase. The returned item must be in like-new condition, with no signs of wear and tear that could interfere with resale. The company will not refund the original shipping charges, and it will not reimburse you for the return shipping charges. All returns must be accompanied by an RMA number (more on that below). eForCity will make the final decision on accepting any item for return and whether or not it is in a resalable condition.

eForCity's Special Return Policy

Some items are subject to the Special Return Policy. Returns must be made within 30 days of the date of purchase to qualify for a refund. Replacements are not offered. eForCity charges a 15% restocking fee for every return. All returned items must be in brand new, unopened condition. The UPC must still be visible. All the accessories and packaging that came with the item must be included with the return and packing slip. An RMA number must accompany all returns, and that number cannot be written on the original packaging. eForCity does not reimburse shipping charges for Special Return Policy items.

Upon receiving the return of a defective item, eForCity will examine it and determine whether or not the item is actually defective. If the malfunction is determined to be the result of mishandling rather than a manufacturer's defect, it may be returned to you for a fee.

eForCity's Seasonal Item Return Policy

eForCity will only accept returns on seasonal products in the case of defective or incorrect items. Returns must be made within 15 days of purchase, with items in like-new condition. Returned items qualify for refunds, but not replacements. Shipping costs are not refunded.

eForCity's Manufacturer's Warranty Return Policy

If your purchase is covered by a manufacturer's warranty, eForCity will not accept a return unless the wrong item or a defective item was sent. Then the rules are like the Special Return Policy rules.

How to Make a Return to eForCity

To return an item to eForCity, follow these instructions:

1. If you are returning the item because it was broken or defective, take pictures.
2. Contact eForCity's customer service department.
3. Tell the customer service representative that you want to initiate a return.
4. When asked, provide your order information.
5. If the item is defective, tell the representative that you have pictures.
6. Request an RMA (or Return Merchandise Authorization) number.
7. Pack up the return item along with all of the original packaging, accessories, packing slip, and everything else the item came with.
8. Write the RMA number on the invoice or the shipping package and label it as the RMA number. Do not write it on the original package.
9. Follow the instructions the customer service representative gave to you regarding shipping the item back to eForCity.

Contacting eForCity

To initiate a return or get your questions answered, you can talk to an eForCity customer service representative on the phone, on the help forum, or by email.