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bitFlyer Customer FAQ

Top Answers & How-to Guides

What is bitFlyer's Phone Number?

The question we are asked most often is about how to talk to bitFlyer customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open an account with bitFlyer?

Opening an account with bitFlyer involves visiting their website, completing a registration form with personal details, and...

How do I deposit funds into my bitFlyer account?

Depositing funds into a bitFlyer account is simple and allows various payment methods. Users must log in and go to the deposit...
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Recent bitFlyer Customer Questions

I tried sending out BTC from my bitflyer but I was told I have exceed my limit when I have not done a single transaction on it.

The limit on transactions may vary based on your account verification level, region, or other factors. We recommend checking your account settings to confirm your withdrawal limits, and ensure that you have completed any necessary verification steps. Please review these details within your account to understand the restrictions better.
Asked Sep 6, 2025 1:56 AM

Help me with my bitFlyer customer service issue

Trading Information

What services does bitFlyer offer?

bitFlyer provides a range of services including cryptocurrency trading, a secure wallet, and an app for mobile management....
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Can I trade on bitFlyer using leverage?

bitFlyer provides a margin trading feature allowing users to trade with leverage, which can enhance purchasing power and profit...
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Which cryptocurrencies can I trade on bitFlyer?

bitFlyer provides a wide variety of cryptocurrencies for trading, including major options like Bitcoin, Ethereum, and Litecoin,...
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What are the fees for trading on bitFlyer?

Trading fees on bitFlyer depend on factors like trading volume and transaction type, utilizing a tiered structure. Higher...
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What is the process for buying Bitcoin on bitFlyer?

Buying Bitcoin on bitFlyer involves creating an account, completing verification, and depositing funds via accepted methods....
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Account Management

How do I open an account with bitFlyer?

Opening an account with bitFlyer involves visiting their website, completing a registration form with personal details, and...
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What should I do if I forget my bitFlyer password?

If a user forgets their password for bitFlyer, they should visit the login page and select the "Forgot Password" option. After...
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Are there any minimum deposit requirements?

bitFlyer imposes minimum deposit limits that differ by user region and payment method, including bank transfers. Users should...
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Security and Compliance

Is bitFlyer available in my country?

The availability of bitFlyer in a specific country depends on local cryptocurrency regulations. Primarily, it operates in Japan...
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What security measures are in place on bitFlyer?

bitFlyer implements multiple security measures to safeguard user accounts and transactions, prominently including two-factor...
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Deposits and Withdrawals

How do I withdraw my funds from bitFlyer?

Withdrawing funds from bitFlyer involves logging into your account and navigating to the "Withdraw" section. Users can withdraw...
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How do I deposit funds into my bitFlyer account?

Depositing funds into a bitFlyer account is simple and allows various payment methods. Users must log in and go to the deposit...
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Support and Resources

What educational resources does bitFlyer provide?

bitFlyer provides a range of educational materials aimed at helping users grasp cryptocurrency trading and the market....
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How do I access customer support?

To reach customer support for bitFlyer, users should visit the official website, where they can find helpful resources like a...
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Is there a mobile app for bitFlyer?

bitFlyer provides a mobile application that enables users to trade cryptocurrencies easily from their smartphones. This app...
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