WebstaurantStore.com Customer Service

Ways to contact WebstaurantStore.com and solve common issues

Use WebstaurantStore.com's Phone Number

WebstaurantStore.com's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for WebstaurantStore.com

Contacting WebstaurantStore.com customer support

Below you can compare and contrast the 4 ways to contact WebstaurantStore.com by looking at which ones are the fastest and which ones other customers recommend the most for solving WebstaurantStore.com customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact WebstaurantStore.com across the following channels: Phone, Web, Chat, Email.

Phone number / contactWaitVotes
Customer Service
2 mins34
Online Help at webstaurantstore.com
Customer Service
< 4 hrs115
Live Chat at webstaurantstore.com
Customer Service
2 mins6
Customer Service
< 2 hrs35

WebstaurantStore.com: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for WebstaurantStore.com.
Do you offer bulk discounts?
Yes, we offer bulk discounts on many of our products at WebstaurantStore.com. We understand that our customers often need to purchase large quantities for their businesses, so we have implemented a tiered pricing structure that allows for cost savings when purchasing in bulk. The more you buy, the more you save. Our bulk discount program applies to a wide range of products, including foodservice equipment, disposable supplies, and janitorial supplies. Simply click on the product you are interested in, and you will find the bulk pricing options available. We strive to provide competitive pricing to ensure that our customers can stock up on the items they need while staying within their budget.
What is your privacy policy?
At WebstaurantStore.com, we prioritize the privacy and security of our users. Our privacy policy ensures that any personal information provided by users is protected and used only for the purposes it was given. We may collect certain information, such as name, contact details, and browsing habits, to enhance user experience and communication. This information is strictly confidential and will not be shared with any third-party without explicit consent. Additionally, we utilize industry-standard security measures to protect user information from unauthorized access or misuse. Our website may also use cookies to personalize content and track usage patterns. However, we do not link this information to any personally identifiable information. By using our website, users agree to our privacy policy terms and guidelines.
What is your return policy?
Our return policy at WebstaurantStore.com is designed to ensure customer satisfaction. We offer a hassle-free return process for most items within 30 days of purchase. To initiate a return, simply contact our customer service team and provide them with your order number and reason for return. Once approved, you will receive a return authorization and instructions on how to proceed. Please note that certain products, such as custom items or used equipment, may not be eligible for return. Returns are subject to a restocking fee and original shipping charges are non-refundable. At WebstaurantStore.com, we strive to provide a seamless return experience to ensure that our customers are completely satisfied with their purchases.
What is your price match guarantee?
Our price match guarantee ensures that we offer the lowest prices to our customers. If you find a lower advertised price on the same item from a competitor, simply provide us with the necessary details, and we will match that price. This guarantee is applicable up to 14 days after your purchase, making it convenient for you to shop confidently with us. To request a price match, reach out to our customer service team, who will assist you promptly. Please note that the price match guarantee excludes clearance, closeout, or damaged items, as well as auction sites or third-party sellers. We are committed to providing our customers with the best value and unbeatable prices on all our products.
Do you offer international shipping?
Yes, we offer international shipping to select countries. At WebstaurantStore.com, we understand the need for our products to reach customers around the world. We are constantly expanding our reach and now provide international shipping services to a growing number of countries. To check if we ship to your location, simply add the desired products to your cart and proceed to the checkout. Our system will automatically determine if international shipping is available. Please note that international orders may be subject to additional import fees, taxes, and customs duties imposed by the destination country. These charges are beyond our control and the responsibility of the customer. We strive to provide affordable and reliable international shipping options to accommodate our global customer base.
What payment methods do you accept?
We accept a variety of payment methods to provide our customers with convenience and flexibility. At WebstaurantStore.com, we accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay through PayPal, a popular and secure online payment platform. Additionally, we accept ACH (Automated Clearing House) bank transfer payments for our business customers. This allows for easy and seamless transactions directly from your bank account. With these diverse payment options, our customers can choose the method that best suits their needs and preferences. Rest assured, we utilize secure encryption protocols to ensure your financial information remains safe and protected throughout the payment process.
Can I track my order?
Yes, you can track your order on WebstaurantStore.com. Once your order has been shipped, you will be provided with a tracking number via email. With this tracking number, you can easily track the progress of your shipment on the carrier's website. Tracking information will include the estimated delivery date and time, as well as the current location of your package. It is important to note that tracking may not be available for all shipping methods or for international orders. Additionally, if you have an account with WebstaurantStore.com, you can also track your order by logging into your account and accessing your order history. Overall, tracking your order ensures that you stay updated and informed throughout the delivery process.
There's more!
Click below to show 3 more questions, answers, and complete guides to common WebstaurantStore.com customer support problem.

Recent reasons customers contacted WebstaurantStore.com:

The address is wrong for shipping and billing. The correct address for shipping and bil...
It took * .* HOURS to order a stainless handwashing sink ***HS**SP then cancel and...
Trying to see if you guys buy restaurant equipment. I have a Nuova Salmonelli Aurelia t...
I can not locate my invoice. I ordered vests on Dec **.
My name is Cynthia Sweatt. I ordered some black bread baskets and they were supposed to...
Need copies of charges that is on my Credit Card. How do I get them?
I received my commercial kitchen aid * Qt mixer * years ago next Christmas. I wanted th...
my order didn't come. *Order *********, was supposed to be delivered yesterday. On the...
My package is damaged at delivery and I did not receive two items order * ******** How...
Need an updated quote please. I'd like to provide you with our Tax Exempt form and als...
on ********** I placed an order, order no. ********. I received the mop bucket in a dam...
Did not receive my orders in time even though I paid for one day shipping.
I paid for * day shipping. This purchase was a gift for a friend who was leaving . The...
Hello, is item * ***TS****S available in ** gauge SS? If not, is it available in ** gau...
Hello, I just called and spoke with a rep named Mason. My issue was in ordering more of...
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Does GetHuman work with WebstaurantStore.com?

GetHuman does not work with WebstaurantStore.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to WebstaurantStore.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check WebstaurantStore.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting WebstaurantStore.com at a Glance

WebstaurantStore.com has 1 chat option
WebstaurantStore.com has 1 customer email
WebstaurantStore.com has 1 help forum
WebstaurantStore.com has no twitter handle
WebstaurantStore.com has no facebook page
Contact information overview

Answered on this page:

How long does shipping take?
Can I cancel or change my order after it has been placed?
Solutions to common issues

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