Wave Apps Customer FAQ

To convert data from Wave to QuickBooks Desktop, you typically need to export your Wave financial data as CSV files. This includes transactions, customers, vendors, and products. Then, you can import these CSV files into QuickBooks Desktop using the Import feature. Keep in mind that the conversion process may require manual adjustments, as data formats can differ between the two platforms. Make sure to review your entries in QuickBooks after importing to ensure accuracy.

First, check your internet connection. Clear your browser cache and cookies, and try using a different browser. Make sure your browser is updated to the latest version. If the issue persists, you may need to log out and log back in, or try using incognito mode. If none of these steps work, there may be a temporary issue on Wave’s end.

Yes, within Wave Apps, you have the ability to split a single transaction into various categories. This feature is helpful if you have a single receipt or invoice that includes multiple types of expenditures. Just click on the transaction, click the 'Split this transaction' button, and then you can allocate various amounts of the transaction to different categories. This helps keep your finances organized and allows for more accurate reporting.

We're sorry to hear that you're having trouble updating your account status to Pro on Wave Apps. This might simply be a delay in the system. Try logging out and then logging back in. If your account status still doesn't reflect your Pro status, it's possible there may be an issue with your payment. You should check to ensure your payment was processed successfully. If all else fails, there may be a glitch in the system. We recommend that you report this issue to the support team of Wave Apps for further help. They should be able to resolve the problem for you quickly.

We're sorry to hear you're having trouble resetting your password. Make sure to check your spam or junk email folders, as the reset email might have been redirected there. Also, ensure you're checking the same email account that is associated with your Wave Apps account. If you've checked these and still can't find the email, there may be a delay in delivery ─ it can sometimes take a few minutes for the email to arrive. If you still do not receive it, attempt the password reset again. If all else fails, there may be a more significant issue and we would suggest contacting Wave's customer support.