Wave Apps Customer Service Issues

Hello, I have been a Wave customer for years. I am having trouble with my account, which I had to recreate. Despite being an existing user, my account appears as new. I have used Wave for payments, invoicing, and other services across three businesses. I attempted to generate a P&L report for [redacted] for one bank account, ensuring only that account was selected, but transactions from other connected accounts kept appearing, making the report inaccurate. I tried various solutions, including disconnecting other accounts, but the issue persisted. Unable to find assistance through live chat or support, I eventually deleted my account, only to realize I lost all data for three businesses. This has caused significant inconvenience as I now need to redo a year's worth of bookkeeping. I am seeking help to recover my account and data promptly to avoid reentering all transactions for tax filing. Your assistance would be greatly appreciated.

Hello, I have an account with Wave for my two businesses and personal use. Unfortunately, one of my businesses has disappeared from the app. I did not delete or cancel the business, and no one else has access to the website. This issue is crucial for accounting and tax purposes because all the invoices I created for that business have also disappeared. While I have downloaded most of them, some are now missing. This situation has made it challenging to get paid or file taxes without these documents. I am struggling to find a way to contact someone about this issue as there is no email provided. Despite using their free service, it is frustrating to experience such poor service. Once I recover my missing invoices, I plan to close my account. I appreciate any assistance you can provide. Best regards, A.

I utilized Wave Apps to invoice a client for a total of $[redacted]. The client made the payment through the invoice, and Wave confirmed the receipt of the payment. I linked my business bank account, Lily, to the platform, with the understanding that the funds would be transferred within 2 to 3 business days. However, it has now been five days since the payment was received, and Wave has informed me that they are unwilling to release the funds to my bank account. Despite several emails sent since Thursday morning, I have not received any responses. I am currently unable to reach anyone for assistance through their platform. I have alerted my client about the situation and have been unable to access my funds. I am considering contacting the Attorney General as I believe this may be fraudulent. I urgently require assistance with this matter.

I made a $[redacted] payment for my client, and after five days, they have not transferred the money to my business account. Despite providing my banking information, they are refusing to release the funds. I emailed them on December 8 at 8 AM, but have not received a response over 24 hours later. I am unsure what steps to take to recover the money. Should I refund my client the $[redacted], which reflects poorly on me as a business owner? It is frustrating to have to chase after money that is rightfully mine and then have to explain to my client the situation involving delayed payment.

Earlier today, someone used your software to drain all the funds from my bank account. I am unfamiliar with Wave and did not authorize any payments. While I was contacting my bank to assist with stopping the transactions, additional unauthorized charges were being processed by Wave. It is concerning that individuals are exploiting this platform to commit theft. I am seeking to rectify this issue promptly and would like to obtain details of the individual responsible for the charges on my account this morning. I intend to involve the authorities in this matter and request urgent attention to address this situation.

I urgently need advice on an issue with my business and personal accounts on Wave and Wells Fargo. Accidentally, I linked my personal Wave account to my business Wells Fargo account. I am looking for a way to merge them to avoid redoing reconciliation. Additionally, I am struggling to access the full transaction history I need. When connecting my Wells Fargo accounts, only data up to December [redacted] was available, but I require records back to January [redacted]. I tried uploading a CSV of statements, but was unable to due to formatting requirements. Converting the PDF statements was time-consuming. I seek guidance on how to efficiently upload the historical data to Wave for reporting purposes within the last 3 years. Your swift assistance is appreciated.

I set up an account with Wade for my business consulting services. I received payments of $[redacted] and $4,[redacted] from my customers. However, Wade has placed a hold on my account for 90 days, which has already passed. I am now trying to transfer my funds to a payout account, but the source account where I was paid from was closed on January 18th. I am looking to move the money to a Green Dot account ending in [redacted] for my payouts. I have been trying to contact their customer service via phone and email without success. I am not getting any responses or solutions. Can someone please assist me with activating my account so I can transfer my funds?

I am a Wave Apps customer and the owner of "RevUp Growth Partners." After signing up for payroll, I noticed a "personal" account on my Wave dashboard. In trying to remove it, I may have mistakenly deleted my business account. This is critical because all of our payroll, contractor payments, and customer invoices go through Wave. I would appreciate assistance with this situation. Thank you, Brian P. [redacted] [redacted]