Wave Apps Customer Service Issues

I am reaching out about a payment issue for Mr. Patel's bill of $[redacted].50. Recently, I received an email prompting me to set up the Wave App to receive the payment. However, upon reviewing the Terms and Conditions, I chose not to proceed with the setup. Despite this, a transaction was made on my behalf without my consent. I contacted customer service previously, and I was told that the amount was refunded to Mr. Patel's card upon my request. However, Mr. Patel has not confirmed receiving the refund, and I have yet to be compensated for services rendered on 5-15-18. I would appreciate the opportunity to discuss this matter further with a representative to find a resolution. Thank you.

I have been waiting to receive payment for a job I completed back in May [redacted]. The Wave App processed a credit card payment on my behalf and encouraged me to sign up for funds to be transferred to my bank account. However, after carefully reviewing the Terms and Conditions, I chose not to proceed. I am now seeking for my client's payment to be refunded to their credit card so they can pay me directly. Despite contacting Wave App via email and phone calls, there has been no progress for two months. I can be reached at [redacted]. I am looking to retrieve the $[redacted] owed to me for the work I have done.

I reside in Canada, but my business operates in Saint Lucia. I managed to complete the invoicing process successfully, but encountered issues while trying to set up an account to receive payments. Even though I added an account, I was unable to proceed, making me concerned about the security of my banking details in the system. It was unsettling to see all my bank accounts listed. How can this system access such sensitive information?

After a client paid with a credit card, Wave stated they would transfer the funds to my account within 1-2 days. However, it has been over 7 days, and the transfer hasn't appeared in my bank. Now, Wave claims my business is high risk and is holding the funds for [redacted] days or offering to return them to the client. Even though the client received an email confirming the payment, I have not received the money. I chose Wave to avoid delays as the client is a federal government agency, and their payment process usually takes 60 days unless they pay with a government credit card. Any assistance would be appreciated. Thank you.

I had an account with your company, and I received an email stating that my merchant account couldn't be serviced and that the money charged from my customer would be refunded. However, the funds were not deposited into my account or refunded to the customer, which occurred on November 18, [redacted]. This has caused a significant issue with my client, as they claim they paid but we did not receive the money. They have provided a letter from Amex confirming the payment with no refunds issued. I am considering sending them to collections, and I request a prompt call back at [redacted]. My name is Igor Smelyansky, and I represent 4Wires Communications. Thank you for your assistance, and I am looking forward to a swift resolution.

I am in need of assistance with my WaveApps account. When trying to upload bank statements, I encountered the message: "Why have I been blocked?". The security service mentioned online attacks triggered this block. To resolve it, I need to contact the site owner and provide details of the issue along with the Cloudflare Ray ID provided. The Cloudflare Ray ID is 56a3ecebfa30d318. My IP address is 75.[redacted].[redacted].[redacted]. I am trying to input credit card statements into my WaveApps account, and being blocked suddenly is frustrating.

I refunded the vendor, but WAVE flagged my account as a risk. When I tried to switch bank accounts for receiving payments, I couldn't find my desired bank. Due to an unpaid invoice, the system used my new account to pay it to the required one for payments. It then prompted me to answer 8 questions before deeming me a risk. If I was considered risky, why wasn't the money returned so I could be paid by the vendor? I am unable to pay bills without the $[redacted] sent on 3/9 and it's now 3/26. I urgently need this resolved.

I recently signed up for an account with WAVE in May to start personal accounting. After trying to print my Chart of Accounts, I realized they weren't suitable for personal use and attempted to customize them without success. I then decided to close the account, thinking only the program data would be deleted, so I could start fresh. However, I faced issues creating a new account using the same email address and password. Even trying with a different email address didn't work. As someone with vast experience in business and systems design, I find it challenging not understanding which accounts are being used. I'd like to efficiently use WAVE for personal accounting, especially since I've heard good things and even have experience with it from work. I've watched tutorials but still struggle. I would appreciate a phone call to walk me through creating a new account successfully. Thank you for your help.

I'm experiencing difficulties with my employer using Wave Payroll, or at least my employer claims to be having difficulties with the system. I have previously used WaveApp as an employee, and my account is already set up in the system. It is now activated for my current employer to process payroll. I have a question: Is paying by cheque an option along with Direct Deposit in your payroll system? I am currently delayed in receiving my pay because my employer, Carissa M. Wong, Barrister & Solicitor, mentioned that paying by cheque is not available in the system, along with other issues while processing payroll. Is there human customer service support available for a step-by-step setup guide? Is this type of service beneficial for your company? Thank you and have a great day. Hoping for a quick response. - Mary L.

I recently began using Wave for invoicing and payment processing. After just a few weeks, my account is now being reviewed, and they are holding payments. I received an email requesting more information, including customer correspondence, which is mainly conducted over the phone or in person, making it difficult to provide that data. I have provided ample information about myself and my business. They usually resolve these issues within a day, but there is no phone number to call. The online chat team mentioned they would contact me by the end of the day, but I never heard back. I am eager for my payments to be released so I can explore other platforms, as I have noticed similar complaints in other reviews about these common business practices.

I am frustrated by the lack of a customer service telephone number for Wave Apps. The automated responses I receive rely on AI and repetitive emails that do not address my concerns effectively. Recently, Wave Apps processed a $[redacted] USD payment from a customer on my behalf, only to later claim that I am ineligible to accept payments without providing a valid reason. They have refused to refund my customer, alleging that I am not qualified to accept payments. This situation seems unjust and borders on fraudulent behavior, as they are essentially keeping money that does not belong to them. It is concerning that Wave Apps does not offer a dispute resolution process or any explanation for withholding the funds. Their actions are self-serving and unfair, leaving me and my customer in a difficult situation without recourse.

I am struggling with the absence of a customer service phone number. The automated responses using AI and keywords have been ineffective. Wave Apps' credit card processing accepted $[redacted]. USD payment from a customer on my behalf, then unexpectedly claimed I am not qualified to receive payments, keeping the funds without refunding the customer. This behavior is legally termed as unjust enrichment or conversion. Wave Apps must rectify this by either approving my long-standing creditworthy company to accept credit cards or by facilitating a refund for my customer promptly and fairly. The lack of a dispute process for charges is concerning, as it allows companies like Wave Apps to keep funds without providing any service in return.

Hello, I recently purchased an online course from Tanner Chidester- Elite CEOs. After going through the course, I realized it did not cover what I needed to learn. I reached out to Tanner and his brother Gentry Chidester, who advised me to review the course further before discussing a refund. I contacted my bank to initiate a transaction cancellation, and they instructed me to wait for the payment to process before proceeding. When I reached out to my bank on Feb 24th, they recommended contacting Wave regarding their refund policies. I also sent an email to [redacted] on the same day but have not received a response yet. Since the invoice did not mention any non-refundable terms, I believe I am eligible for a refund.

I am experiencing a unique issue with my balance sheet report from June 15, [redacted]. The accounts payable section is showing $[redacted].00 instead of the correct $85.00. Strangely, when I click on the accounts payable link within the report, it correctly displays $85.00. This discrepancy only occurs on June 15, [redacted]; if I check June 14, [redacted], the amount is accurate in both reports. Despite checking my entries thoroughly, I cannot pinpoint any errors, leading me to believe it might be a software glitch. I need assistance in resolving this issue, even if it involves a paid service.

I am experiencing a rare issue with a discrepancy in the accounts payable balance on two different reports dated June 15, [redacted]. The balance sheet report shows $[redacted].00 while the correct amount is $85.00. However, when I click on the accounts payable link in the same report, it correctly shows $85.00. In contrast, the report from June 14, [redacted], displays the correct amount of $85.00 on both reports. I have diligently checked my records and suspect it may be a bug in the program causing a $[redacted].00 difference only on June 15, [redacted]. This unexplained discrepancy concerns me, and I would appreciate assistance in resolving this issue, even if it requires a fee.

I noticed an unauthorized charge of $64.80 on my bank account from WAVE on July 11th. I have never been a customer of your company and do not have an account with you. I request that you refund the charged amount promptly. Since I couldn't find a contact number for your company, I have already informed my bank about this issue to resolve it. If I don't receive a response from you, I will escalate this matter to the NY State Attorney General's Office, Fraud Division. Please reach out to me via email or call the number provided at your earliest convenience. Thank you, Kathleen M. Glennon Rochester, NY

I am quite frustrated right now. Two months ago, I accidentally deleted my transaction records from April 23rd to July 15th. I am seeking your help to re-import these transactions from my bank account. Despite sending a request earlier, I have not received a response yet. It's driving me crazy not being able to reconcile my accounts for these months. I checked the FAQs and various sections of the app but couldn't find a solution. Please advise on what steps I can take. Thank you for your assistance. Today, I got this message from Wave: Hi umad, Wave now provides self-serve support to customers using the Invoicing and/or Accounting software. Your recent support request cannot be handled by live support. As an Invoicing or Accounting-only user, you can connect with our chatbot Mave by logging into your Wave account. Visit the Help button in the bottom right corner to access self-serve help options. Explore our Help Center with step-by-step guides and how-to videos for assistance. Live chat and email support are available as you expand and use additional Wave services. To get personalized help with your books, consider signing up for paid support from Wave Advisors. Best, The Wave Team

I am concerned about the potential deletion of my account and accounting history as I share my experience. I sold a significant amount of equipment to a customer, and WaveApps recommended using their payment system for invoicing. Despite having established JP Morgan Chase verified business accounts for more than a decade, WaveApps accepted the customer's payment but then declined to transfer the funds to my bank accounts. The payment remains in my accounting system without a refund to the customer, raising suspicions of banking fraud. Despite reaching out to Chase and learning that WaveApps misrepresented the ACH refund timeframe, they have yet to resolve the issue. The situation is troubling, especially given similar complaints on the BBB, and I am surprised that law enforcement is not involved.

I used Wave apps to pay a contractor, and I chose to pay with a credit card through an invoice he sent. The contractor later asked me to pay through Venmo, which I did. However, he claims the payment made via Wave hasn't cleared even after 20 days, and he can't refund it until it does. I'm unsure if Wave is withholding the funds or if something else is happening.

I recently opened a Wave Apps account to send invoices professionally for a new job I started. A friend in Canada recommended the platform. I had an issue when a client tried to pay me through a wire transfer via the Wave app before seeing my note to use www.wise.com instead. I tried to link my Bank of America account, but the security questions were confusing. I provided the best answers I could and attempted to upload my mother's US driver's license as I recently moved back to the US after many years abroad, but it wasn't accepted. I then tried to upload my US passport, which was also rejected, leading to my account being cancelled. I'm distressed as I am unsure about the status of my funds. I received a harsh email from Suzie in Risk informing me that my account was cancelled with no explanation, and my funds will be held for 65 days. I feel unfairly treated and need urgent help to resolve this situation. I fear I may incur penalties and want my money back promptly without any additional fees. This experience has caused me great anxiety, and I am considering contacting the Better Business Bureau for assistance on this matter. I urgently seek advice on how to proceed and hope to resolve this issue promptly and ethically. Thank you. -Jennifer T.