What is the average response time for service requests?

The average response time for service requests at Washington Gas is typically within 24 hours. Our dedicated team of professionals strives to address customer needs promptly and efficiently. However, response times may vary depending on the nature and complexity of the request, as well as external factors such as weather conditions or emergency situations. We prioritize urgent matters, such as gas leaks or emergencies, and aim to provide immediate assistance in such cases. Washington Gas values customer satisfaction and is committed to maintaining a high level of responsiveness, ensuring that your service requests are addressed in a timely manner.