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Wards.com Customer FAQ

Top Answers & How-to Guides

What is Wards.com's Phone Number?

The question we are asked most often is about how to talk to Wards.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I create an account on Wards.com?

Yes, creating an account on Wards.com is possible and offers benefits like order tracking and managing addresses. Users need to...

How do I stay updated on new products and promotions?

Wards.com provides various methods to keep customers informed about new products and promotions. Regularly checking the...
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Recent Wards.com Customer Questions

Help me with my Wards.com customer service issue

Ordering and Payment

What payment options are available?

Wards.com provides various payment methods, including major credit cards and possibly gift cards or a credit account. It is...
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Can I cancel or change my order after it has been placed?

After placing an order on Wards.com, modifications can only be made within a limited time frame. It is best to act quickly for...
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Are there any discounts or promotions available on Wards.com?

Wards.com regularly provides a variety of discounts and promotions, including seasonal sales and special offers on select...
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Do you offer gift cards or certificates?

Wards.com does not currently list gift cards or certificates for sale, though future offerings could change that. Meanwhile,...
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Shipping and Delivery

Can I track my order?

Wards.com enables customers to track their orders after shipment through an email containing tracking details. This information...
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How long does shipping typically take?

Shipping durations for Wards.com vary based on the shipping method, destination, and item availability. Standard shipping...
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Do you offer international shipping?

Wards.com primarily caters to customers in the United States, with international shipping being rare. They recommend checking...
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Account Management

Can I create an account on Wards.com?

Yes, creating an account on Wards.com is possible and offers benefits like order tracking and managing addresses. Users need to...
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How do I stay updated on new products and promotions?

Wards.com provides various methods to keep customers informed about new products and promotions. Regularly checking the...
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Are there any membership or subscription options available?

Wards.com generally provides various membership and subscription options that can include discounts and exclusive promotions,...
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Returns and Warranty

What is the warranty on products purchased from Wards.com?

Wards.com offers varying warranties on products, depending on the item and manufacturer. Typically, a limited warranty covers...
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What if I received a damaged or defective item?

If a customer receives a damaged or defective product from Wards.com, they should promptly inspect it and document any issues...
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What is the process for returning an item purchased on Wards.com?

Returning an item from Wards.com involves reviewing the return policy for timeframes and conditions, locating order details,...
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Product Information

What should I do if I experience a problem with my order?

To resolve an order issue with Wards.com, customers should first check their order confirmation for accurate details. They...
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Are the images and descriptions on the site accurate?

Wards.com aims to provide accurate images and descriptions of products, though some variations can occur based on lighting and...
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We look to the Wards.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Wards.com issues reported to GetHuman
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