What if I received a damaged or defective item?

If a customer receives a damaged or defective item from Wards.com, there are typically procedures in place for addressing such concerns. It is important to inspect the item as soon as it is received, noting any visible damage or defects. Many customers find it beneficial to take photographs of the item and its packaging, as this can be useful when reporting the issue. Although specific instructions may vary, the customer should check the website for details on how to report issues related to damaged or defective products. Generally, there may be a dedicated section for returns or exchanges on the Wards.com website, where customers can find essential information regarding the return process. When reporting a damaged or defective item, providing as much detail as possible about the issue tends to facilitate a quicker resolution. This information might include order numbers, a description of the damage or defect, and any other relevant details that can assist in processing the claim. Some customers may prefer to initiate the process via the customer service options available on the website. In addition to returning damaged or defective items, it is worth noting that Wards.com may offer replacement items or refunds, depending on the circumstances and policies governing the particular sale. Overall, it is advisable to review the terms and conditions related to returns to understand any deadlines or requirements for returning unwanted or faulty products.