What if I received a damaged or defective item?
Asked 6 months ago
If you receive a damaged or defective item from Wards.com, we apologize for any inconvenience caused. To ensure your satisfaction, please contact our customer service team within 48 hours of receiving the order. Provide them with the details of the issue, along with supporting pictures if possible. Our dedicated team will assess your request and guide you through the return or exchange process. In case of damaged items, we may arrange for a pickup, and for defective products, we can offer troubleshooting assistance or provide you with a replacement, depending on the situation. At Wards.com, we value our customers, and we are committed to resolving any issues promptly and efficiently.
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