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Waggintails.com Customer FAQ

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What is Waggintails.com's Phone Number?

The question we are asked most often is about how to talk to Waggintails.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Waggintails.com Customer Questions

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Services Offered

What are the rates for pet sitting services?

Rates for pet sitting services at Waggintails.com vary based on factors like location, service type, duration, and the number...
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Do you offer overnight pet sitting?

Waggintails.com focuses on pet supplies and does not provide overnight pet sitting services. Pet owners in need of such care...
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Can I schedule recurring pet sitting visits?

Yes, recurring pet sitting visits are often available, but features may vary by location and provider. Waggintails.com...
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What happens if my pet gets sick while under your care?

Waggintails.com prioritizes pet health and has procedures for responding to sickness. Staff assess the pet's condition and...
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What if my pet requires medication or special treatment?

Waggintails.com specializes in pet supplies, but for medication or special treatments, consulting a veterinarian is crucial....
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Payment and Pricing

What is your cancellation policy?

Waggintails.com has a cancellation policy that varies based on the type of purchase, like general products or subscriptions....
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Do you offer any discounts or promotions?

Waggintails.com frequently features various discounts and promotions, including seasonal sales and holiday deals. Subscribing...
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What forms of payments do you accept?

Waggintails.com accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with PayPal for secure...
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Are there any additional fees for special requests?

Waggintails.com aims to meet special requests but may charge extra fees based on the type of request. Customization, expedited...
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Pet Sitter Qualifications

Are the pet sitters certified and insured?

Waggintails.com typically ensures that its pet sitters are certified and insured, which is standard practice among reputable...
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What is your service area?

Waggintails.com operates as an online retailer, allowing customers from various locations to access their pet supplies and...
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What is the process for onboarding new pet sitters?

The onboarding process for new pet sitters at Waggintails.com includes an application submission, background check, orientation...
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Pet Care Preparation

Can I meet my pet sitter before the service starts?

It is encouraged by Waggintails.com for pet owners to meet their sitters prior to service to establish comfort and trust. This...
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How do I prepare my pet for a pet sitting visit?

Preparing your pet for a sitting visit involves ensuring a comfortable environment, introducing the sitter ahead of time,...
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How can I provide instructions for my pet's care?

To ensure proper care for your pet when you are unavailable, it is essential to create clear and detailed instructions. Include...
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