What is your refund policy?

WH Smith has a customer-friendly refund policy designed to ensure satisfaction with the purchase experience. Generally, WH Smith permits customers to return most items within thirty days of the date of purchase, provided that the items are in a resalable condition. This often means that the product should be unopened, unused, and include any original labels or packaging. Items that may be excluded from the refund policy are those that are considered non-returnable, such as digital downloads, personal care items, or any product that has been customized. To facilitate the return process, customers should retain the receipt or proof of purchase, as this is typically necessary to complete the return. For returns in-store, customers can bring their items to any WH Smith location along with the receipt. If a purchase was made online, customers may need to follow specific instructions for returning items through the postal service. For the most accurate information regarding the refund policy, including any updates or variations that may apply, it is advisable to check the current web page of WH Smith. This webpage should provide detailed guidance on the refund process and any specific conditions that may apply.