What should I do if I received the wrong item?

If you have received the wrong item from WH Smith, the first step is to carefully review the order confirmation you received when you placed your order. This can help you verify what you actually ordered versus what you received. Next, you should look for any instructions regarding returns or exchanges on the packaging. WH Smith provides guidelines for returning items that may have been sent in error. Typically, you would need to repackage the item securely and include any paperwork or documentation that came with it, such as a receipt or packing slip. It is advisable to visit the WH Smith website to check their returns section for specific details about how to return an incorrect item. There may be information regarding return shipping costs, applicable timeframes, and whether you can initiate a return at a local store or if it needs to be sent back by mail. Ensure you keep any tracking information regarding the return shipment. If you have further inquiries, seek additional information through the resources available on the WH Smith website, as they provide clarity on their policies and procedures regarding returns and exchanges.