What is your return policy?

Smithbrothers.com has a clear and customer-friendly return policy designed to ensure customer satisfaction. Typically, items purchased from Smith Brothers can be returned within a certain timeframe, often around thirty days, provided that the products are in their original condition and packaging. This usually means that items should be unused, unworn, or unwashed, and include all original tags and documentation. The return process generally involves initiating a return request through the Smithbrothers.com website, where customers can find specific instructions tailored to their purchases. Customers are usually responsible for the shipping costs associated with returning items unless the return is due to an error made by Smith Brothers or the item is defective. In such cases, the company may cover the return shipping. Once the returned item is received, Smith Brothers will typically process the refund to the original payment method used at the time of purchase. It is important to check the specific return policy outlined on the Smithbrothers.com website, as policies can sometimes vary depending on the type of product or special promotions. Additionally, certain items like personalized products are often non-returnable, so customers should take care to review the product descriptions and guidelines. For the most accurate and up-to-date information regarding return procedures, customers can visit the returns section of the Smithbrothers.com website.