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Vivid Imaging Customer FAQ

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What is Vivid Imaging's Phone Number?

The question we are asked most often is about how to talk to Vivid Imaging customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Vivid Imaging Customer Questions

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Order and Shipping

How do I request a refund or exchange?

To request a refund or exchange from Vivid Imaging, customers should follow procedures on the company's website and review the...
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What is the return policy for products purchased from Vivid Imaging?

Vivid Imaging's return policy typically allows returns within 30 to 60 days depending on the product. Items should be unopened...
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How long does it take to process and ship an order?

Processing and shipping times for Vivid Imaging orders vary based on factors like product specifics and order volume....
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Can I track the status of my order?

Yes, Vivid Imaging usually offers options for tracking orders. Customers can log into their account on the website to view...
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Do you offer international shipping?

Vivid Imaging generally emphasizes domestic services, yet their international shipping practices can differ based on product...
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Can I cancel or modify an order after it has been placed?

Vivid Imaging generally permits cancellations or modifications to orders under specific conditions, but the ability to do so is...
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What is your policy on order changes after submission?

Vivid Imaging has specific guidelines for order changes post-submission. Modifications depend on the processing stage, and...
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What steps should I take if my order is delayed?

In case of a delayed order from Vivid Imaging, customers should first check their confirmation email or tracking information...
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Payment and Discounts

What payment methods does Vivid Imaging accept?

Vivid Imaging generally accepts various payment methods, including major credit cards like Visa, MasterCard, American Express,...
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Are there any bulk purchase discounts available?

Vivid Imaging provides discounts for bulk purchases, making it easier for customers needing large quantities of printed...
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Are there volume discounts for large orders at Vivid Imaging?

Vivid Imaging does provide volume discounts for larger orders, which can vary based on factors like print type and project...
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Can I request a custom quote for a project on Vivid Imaging?

Vivid Imaging allows customers to request custom quotes tailored to their projects, accommodating specific needs like unique...
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Products and Services

What is the warranty period for Vivid Imaging products?

Vivid Imaging provides warranties that differ by product type, commonly ranging from one to three years. These typically cover...
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How often are new products or services added at Vivid Imaging?

Vivid Imaging consistently refreshes its product and service lineup in response to customer needs and technological progress....
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What types of products do you offer?

Vivid Imaging offers a wide array of products and services, including digital printing for marketing materials, large format...
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Can I get a sample of a product before purchasing?

Vivid Imaging may provide product samples upon request, depending on the item and circumstances. As policies vary, checking...
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Does Vivid Imaging have an affiliate program for referrals?

Vivid Imaging does not prominently feature an affiliate program for referrals on their website. While many companies may have...
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What types of materials can be printed on at Vivid Imaging?

Vivid Imaging is recognized for its extensive printing capabilities across various materials including paper, vinyl, fabric,...
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Are there options for eco-friendly printing with Vivid Imaging?

Vivid Imaging provides eco-friendly printing services that focus on sustainability, utilizing recycled materials and...
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What types of printing services does Vivid Imaging specialize in?

Vivid Imaging offers a comprehensive selection of printing services including digital and offset printing, large format...
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Can I get a digital proof of my order before it is printed?

Vivid Imaging usually provides a digital proof option for customers, enabling them to review their order before printing. This...
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What is Vivid Imaging's policy on copyright for submitted artwork?

Vivid Imaging's copyright policy states that customers maintain ownership of their submitted artwork but grant the company the...
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Does Vivid Imaging offer any design services?

Vivid Imaging specializes in a variety of imaging and printing solutions and may also provide design services, covering areas...
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Artwork Submission

How do I submit my artwork for printing?

Submitting artwork for printing at Vivid Imaging involves making sure your files comply with their guidelines on format,...
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How can I ensure my artwork meets the printing requirements?

To ensure your artwork is ready for printing, consider dimensions and a resolution of at least 300 DPI for sharpness. Use CMYK...
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