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Virginia Electric & Power Customer FAQ

Top Answers & How-to Guides

What is Virginia Electric & Power's Phone Number?

The question we are asked most often is about how to talk to Virginia Electric & Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Virginia Electric & Power Customer Questions

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Power Outages

How do I report a power outage?

Customers can report a power outage to Virginia Electric & Power through their website, possibly via a specific form. They...

What is the average wait time for power restoration during an outage?

Restoration times for power outages depend on various factors like the outage cause, damage severity, and location. Virginia...

What should I do if my power is restored but my lights are still flickering?

If power is restored but lights flicker, it could be due to voltage fluctuations, wiring issues, or faulty fixtures. Check...

Billing and Payment

How can I view and pay my bill online?

To access and settle your bill online, customers can go to the Virginia Electric & Power website. By logging in with their...

What are the different payment options available?

Virginia Electric & Power provides various payment methods, including online payments, automatic payments, phone payments,...

How can I set up automatic bill payments?

To set up automatic bill payments with Virginia Electric & Power, customers should visit the company's website and log into...

What is the process for disputing a bill?

To dispute a bill with Virginia Electric & Power, customers should review their bill for discrepancies, then contact customer...

Safety and Assistance

What should I do if I smell gas?

If you smell gas, prioritize safety by leaving the area immediately and keeping a safe distance. Avoid any devices that could...

Are there any programs for low-income customers?

Virginia Electric & Power has programs aimed at helping low-income customers, such as the Energy Assistance Program, which...

Service Requests

How can I request a meter reading?

Customers can request a meter reading from Virginia Electric & Power by checking their website for guidance. The site offers...

Can I transfer my service to a new address?

Customers can transfer their service to a new address with Virginia Electric & Power by notifying the company and providing...

How do I read my energy meter?

Reading your energy meter, whether digital or analog, is simple. Digital meters display total energy use in kilowatt-hours,...

Energy Conservation

Does Virginia Electric & Power offer renewable energy options?

Virginia Electric & Power has a range of renewable energy options for customers, including solar energy programs and incentives...

What are the different energy-saving programs offered by Virginia Electric & Power?

Virginia Electric & Power provides various energy-saving programs to help customers lower energy consumption and utility bills....

What can I do to reduce my energy consumption?

To reduce energy consumption, customers can upgrade to energy-efficient appliances with the Energy Star label, switch to LED...
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