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Virginia Electric & Power Customer FAQ

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What is Virginia Electric & Power's Phone Number?

The question we are asked most often is about how to talk to Virginia Electric & Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Virginia Electric & Power Customer Questions

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Power Outages

How do I report a power outage?

Customers can report a power outage to Virginia Electric & Power through their website, possibly via a specific form. They...
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What is the average wait time for power restoration during an outage?

Restoration times for power outages depend on various factors like the outage cause, damage severity, and location. Virginia...
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What should I do if my power is restored but my lights are still flickering?

If power is restored but lights flicker, it could be due to voltage fluctuations, wiring issues, or faulty fixtures. Check...
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Billing and Payment

How can I view and pay my bill online?

To access and settle your bill online, customers can go to the Virginia Electric & Power website. By logging in with their...
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What are the different payment options available?

Virginia Electric & Power provides various payment methods, including online payments, automatic payments, phone payments,...
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How can I set up automatic bill payments?

To set up automatic bill payments with Virginia Electric & Power, customers should visit the company's website and log into...
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What is the process for disputing a bill?

To dispute a bill with Virginia Electric & Power, customers should review their bill for discrepancies, then contact customer...
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Safety and Assistance

What should I do if I smell gas?

If you smell gas, prioritize safety by leaving the area immediately and keeping a safe distance. Avoid any devices that could...
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Are there any programs for low-income customers?

Virginia Electric & Power has programs aimed at helping low-income customers, such as the Energy Assistance Program, which...
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Service Requests

How can I request a meter reading?

Customers can request a meter reading from Virginia Electric & Power by checking their website for guidance. The site offers...
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Can I transfer my service to a new address?

Customers can transfer their service to a new address with Virginia Electric & Power by notifying the company and providing...
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How do I read my energy meter?

Reading your energy meter, whether digital or analog, is simple. Digital meters display total energy use in kilowatt-hours,...
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Energy Conservation

Does Virginia Electric & Power offer renewable energy options?

Virginia Electric & Power has a range of renewable energy options for customers, including solar energy programs and incentives...
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What are the different energy-saving programs offered by Virginia Electric & Power?

Virginia Electric & Power provides various energy-saving programs to help customers lower energy consumption and utility bills....
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What can I do to reduce my energy consumption?

To reduce energy consumption, customers can upgrade to energy-efficient appliances with the Energy Star label, switch to LED...
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