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Viasat Internet Customer FAQ

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What is Viasat Internet's Phone Number?

The question we are asked most often is about how to talk to Viasat Internet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Viasat Internet Customer Questions

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Installation and Equipment

Can I use my own router with your service?

Yes, individuals can generally use their personal routers with Viasat Internet service, ensuring compatibility with Viasat’s...
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What is your installation process like?

Viasat Internet's installation is designed to be straightforward. A technician typically installs a satellite dish outside the...
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What equipment do I need to access Viasat internet?

To access Viasat Internet, customers need a satellite dish, a modem, and possibly a Wi-Fi router for connectivity. The dish...
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Can I get Wi-Fi service in addition to internet?

Viasat Internet offers satellite service that typically includes Wi-Fi connectivity through a router, allowing multiple devices...
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Service Plans

Can I upgrade or downgrade my service plan?

Yes, users can adjust their Viasat Internet service plan to better suit their needs, opting for upgrades or downgrades. To...
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Do you have any data caps on your plans?

Viasat Internet does impose data caps on its plans, which differ by service tier. After reaching the monthly data limit, speeds...
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What packages do you offer for internet service?

Viasat Internet provides a range of packages tailored to different customer needs, including varied speeds, data limits, and...
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Do you offer any discounts for new customers?

Viasat Internet often provides promotional discounts for new customers, which may differ by location and availability. These...
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Is there a contract or commitment period?

Viasat Internet generally offers plans with a contract commitment ranging from 24 to 36 months. These agreements may incur...
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Internet Availability and Speed

What is the average speed I can expect?

Viasat Internet provides a variety of plans, with average speeds ranging from 12 Mbps to 100 Mbps depending on factors like...
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What happens if I exceed my data limit?

When customers surpass their data cap with Viasat Internet, their service may slow down, impacting activities like streaming...
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What is your policy on throttling speeds?

Viasat Internet has a throttling policy linked to data plans and usage. After reaching a monthly data cap, speeds may be...
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How can I check internet availability in my area?

To check if Viasat Internet is available in your area, visit their official website and enter your address or ZIP code. Viasat...
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Customer Support

Do you provide customer support for technical issues?

As a moderator, I do not offer direct support, but Viasat Internet generally provides dedicated resources for technical issues....
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How can I cancel my service?

To cancel Viasat Internet service, users should review their service contract for any cancellation fees and other details. The...
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