Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for

Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Phone, Chat.

Phone number / contactWaitVotes
Customer Service
2 mins8
Live Chat at
Customer Service
2 mins8 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Do you offer installation services?
Yes, offers installation services for a wide range of products. We understand that installing certain items can be challenging and time-consuming, so we have partnered with a network of professional installers to provide convenient and reliable installation services. Whether you need assistance with range hoods, bathroom fans, fireplaces, or other ventilation products, our experienced team can help. Simply select the installation service option during the checkout process, and we will coordinate with our trusted installers to schedule a time that works best for you. With our installation services, you can have peace of mind knowing that your ventilation products will be installed correctly and efficiently, ensuring optimal performance and safety.
What are the shipping options available?
At, we offer a variety of convenient shipping options to ensure you receive your products on time. Our standard shipping option uses reliable carriers and typically delivers within 5-7 business days. For customers who wish to expedite their delivery, we also offer 2-day and overnight shipping options for faster arrival. These expedited options are perfect for those urgent projects or last-minute needs. Additionally, for larger items that require special handling, we provide freight shipping with tailored delivery arrangements to ensure safe and secure arrival. Our shipping options are designed to meet your specific needs and provide the fastest, most reliable delivery possible. Please note that shipping availability and estimated delivery times may vary depending on your location and the products ordered.
Do you offer international shipping?
Yes, we offer international shipping to select countries. At, we understand the need for our products on a global scale. We have partnered with trusted international carriers to ensure safe and reliable delivery of our products to customers worldwide. However, it's important to note that not all products are eligible for international shipping due to size, weight, or manufacturer restrictions. To determine if your desired product can be shipped internationally, simply add it to your cart and proceed to checkout. Our system will automatically identify any limitations based on your shipping address. For any inquiries or assistance regarding international shipping, please contact our customer service team who will be happy to help.
What is the warranty on your products?
Our products are covered by a warranty that varies depending on the manufacturer and specific item. At, we aim to provide our customers with the highest quality products, and many of our items come with warranties offered directly by the manufacturers. These warranties typically range from one year to a limited lifetime warranty, depending on the product. We understand the importance of protecting our customer's investment, and we encourage our customers to review the product page for specific warranty information. If there are any warranty-related concerns or issues, our knowledgeable customer service team is available to assist and ensure a seamless resolution. We take pride in offering reliable products and excellent customer service, so our customers can have peace of mind when shopping with
What is your return policy?
Our return policy at is designed to ensure customer satisfaction and hassle-free returns. We understand that sometimes products may not meet expectations or may arrive damaged. Therefore, we offer a 30-day hassle-free return policy for most items. Customers can return eligible products within 30 days of delivery for a full refund, excluding any shipping charges. To initiate a return, customers can contact our customer service team or fill out our online return form. It is important to note that certain products, such as custom-made or special-order items, may not be eligible for return. Additionally, any returned item must be in its original condition and packaging to qualify for a refund. We strive to make the return process as easy as possible for our customers, ensuring their satisfaction with their purchases. For more detailed information, customers can refer to our Return Policy page on our website.
How long does it take to process an order?
At, we strive to process and fulfill orders in a timely manner. Typically, our order processing time varies depending on the product, availability, and shipping location. We aim to process and ship most in-stock items within 1-2 business days of receiving the order. However, some specialized or custom-made products may require additional processing time. Once the order is shipped, the delivery time will depend on the chosen shipping method and destination. We offer various shipping options to ensure prompt and convenient delivery. To track the status of your order, we provide a tracking number upon shipment. For more specific information about the processing time of a particular product, please refer to the product page or contact our customer service team for assistance.
Are there any sales or promotions currently running?
Yes, frequently offers sales and promotions to provide customers with great deals and savings. We understand the importance of value and strive to make our products more accessible and affordable. Our current promotions include discounts on select venting products and free shipping on qualifying orders. To stay updated on our latest sales and promotions, we recommend signing up for our newsletter or checking our website regularly. By doing so, you will be the first to know about any upcoming deals or exclusive offers. At, we are committed to providing our customers with top-quality ventilation products at competitive prices, ensuring a pleasant shopping experience.
There's more!
Click below to show 5 more questions, answers, and complete guides to common customer support problem.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has 1 chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

Can I cancel or modify an order after it has been placed?
Can I track the status of my order?
What payment methods are accepted?
Are there any restrictions on the types of venting products I can purchase?
Solutions to common issues

Contacting Other Companies

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