What is your return policy?

Our return policy at Ventingdirect.com is designed to ensure customer satisfaction and hassle-free returns. We understand that sometimes products may not meet expectations or may arrive damaged. Therefore, we offer a 30-day hassle-free return policy for most items. Customers can return eligible products within 30 days of delivery for a full refund, excluding any shipping charges. To initiate a return, customers can contact our customer service team or fill out our online return form. It is important to note that certain products, such as custom-made or special-order items, may not be eligible for return. Additionally, any returned item must be in its original condition and packaging to qualify for a refund. We strive to make the return process as easy as possible for our customers, ensuring their satisfaction with their purchases. For more detailed information, customers can refer to our Return Policy page on our website.