What reporting and analytics capabilities does Velaro provide?

Velaro provides comprehensive reporting and analytics capabilities to help businesses gain valuable insights into their live chat operations. With Velaro's reporting, users can track and measure a wide range of key metrics such as chat volume, response times, agent performance, and customer satisfaction ratings. The platform also offers advanced analytics tools to analyze data trends and patterns, providing deeper insights into customer behavior and chat effectiveness. Velaro's reporting features customizable dashboards and real-time data updates, enabling users to monitor and optimize their chat strategy effectively. Additionally, with Velaro's reporting and analytics capabilities, businesses can identify areas of improvement, enhance customer engagement, and make data-driven decisions to improve overall chat experience and drive business growth.