Can I transfer chat sessions to other agents?

Yes, you can transfer chat sessions to other agents using Velaro. Our chat platform enables seamless transfer of ongoing chat sessions to ensure a smooth customer experience. When the need arises, you can easily transfer a chat session to another available agent who possesses the necessary skills or expertise to assist the customer. This feature allows for efficient collaboration among your team members, enabling them to provide the highest level of customer support. With Velaro, you have the flexibility to transfer chat sessions without any disruption, ensuring a seamless and personalized customer service experience.