US Postal Service - Domestic & International Inquiries Customer FAQ

If you receive a suspicious text message claiming to be from USPS, do not click any links or provide any personal information. Report the text message to the US Postal Inspection Service via their online reporting system. You can also send an email to spam@uspis.gov with details of the fraudulent message. Be sure to include the phone number or email address that sent the fraudulent message, the date and time you received it, and a screenshot or copy of the message for further investigation. Your cooperation helps USPS identify and stop fraudulent activity.

We're sorry to hear about your package not arriving at the correct location. The best course of action in this situation is to promptly contact the U.S. Postal Service to start an investigation. They have systems in place to track and investigate misplaced packages. You will need your tracking number for this process. Also, remember to double check the address you provided when you sent the package. Mistakes can sometimes occur during the input of delivery information, and ensuring the correct address was given can be a critical factor in locating the package.