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Twelve South Customer FAQ

Top Answers & How-to Guides

How do I Contact Twelve South Customer Service?

The question we are asked most often is about how to talk to Twelve South customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Twelve South Customer Questions

Can't pair airfly pro with sony WH-CH520 earphones

We're sorry to hear you're experiencing difficulties pairing your AirFly Pro with your Sony WH-CH520 earphones. Here are some general troubleshooting steps to follow. Firstly, be sure your AirFly Pro is fully charged. Then, switch on your AirFly by holding down the power button for four seconds. Ensure your earphones are in pairing mode. Now, press and hold the AirFly Pro button for 4 seconds to put it into pair mode, which is indicated by the blinking white light. Your earphones should recognize the AirFly and pair automatically. If you continue to experience difficulties, it could be necessary to reset your AirFly and try pairing again.
Asked Mar 7, 2024 12:50 AM

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Support and Care

How do I care for my Twelve South accessories?

To care for Twelve South accessories, use a soft lint-free cloth to clean surfaces and avoid harsh chemicals. Leather items...
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Where can I find user manuals for Twelve South products?

User manuals for Twelve South products are usually accessible on their official website, found on each product's dedicated page...
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Can I get replacement parts for Twelve South products?

Twelve South does provide replacement parts for some products, subject to availability. The process may differ by item. It is...
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Products and Services

Does Twelve South provide gift cards?

Currently, Twelve South does not have gift cards available for purchase. However, customers can choose from a wide selection of...
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What products does Twelve South offer?

Twelve South provides a wide array of accessories primarily for Apple products, improving both functionality and aesthetics....
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Are there any discounts or promotions available from Twelve South?

Twelve South frequently offers various promotions and discounts that vary throughout the year based on seasonal events or...
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Ordering and Payment

How do I track my Twelve South order?

To track a Twelve South order, visit their website and access the order tracking section found in customer service. You'll need...
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What payment methods does Twelve South accept?

Twelve South accepts various payment methods including major credit cards like Visa and MasterCard, along with PayPal and...
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How do I make a purchase from Twelve South?

To buy from Twelve South, visit twelvesouth.com, browse products, and add desired items to your cart. After checkout, enter...
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Does Twelve South offer international shipping?

Twelve South does provide international shipping options for customers outside the United States, but the details depend on the...
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Returns and Warranty

Are Twelve South products covered by a warranty?

Twelve South provides a limited warranty on their products, covering defects in materials and workmanship for a set time....
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What should I do if my Twelve South product is defective?

If a Twelve South product is defective, first check if it is within the warranty period. Review the original packaging or...
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What is Twelve South's return policy?

Twelve South provides a customer-friendly return policy, allowing returns within thirty days for a full refund if items are...
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Updates and Newsletters

How can I get updates on new products from Twelve South?

To keep up with the latest products from Twelve South, regularly check their website for announcements, subscribe to their...
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Can I sign up for a newsletter from Twelve South?

Individuals can subscribe to a newsletter from Twelve South, which offers updates about new products, promotions, and useful...
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We look to the Twelve South issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Twelve South issues reported to GetHuman

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