What is your return/exchange policy?

Our return/exchange policy at Truebeautystore.com is designed to ensure your utmost satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return or exchange within 30 days of receipt. All products must be unused, in their original packaging, and accompanied by a valid receipt or proof of purchase. To initiate a return or exchange, simply contact our customer support team and provide them with your order details. Once your return is approved, you will receive a prepaid shipping label to conveniently send the item back. Upon receiving the returned product, we will process your refund or exchange promptly. Please note that certain exclusions may apply, such as final sale items or products that are marked as non-returnable. For further details, please refer to our Returns and Exchanges page on our website. Your satisfaction is our priority, and we strive to make the process as smooth and transparent as possible.