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Trezor Customer FAQ

Top Answers & How-to Guides

How do I Contact Trezor Customer Service?

The question we are asked most often is about how to talk to Trezor customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Trezor customer service, get an answer now.

Recent Trezor Customer Questions

I lost my Model T connecting cable. Will any good USB-C → USB-A cable work

Yes, any quality USB-C to USB-A cable will work to connect your Trezor Model T to your computer. The cable is used for data transfer between your device and your computer. However, we recommend always using reputable and high-quality cables to assure safe and optimal performance.
Asked Mar 18, 2024 4:05 PM

how to recover crypto accounts from a lost Trezor One wallet

To recover your crypto accounts from a lost Trezor One, you'll need your recovery seeds (a list of 12-24 words you wrote down when setting up the device). Obtain a new Trezor device and select "Recover Wallet" during the setup process. Enter your recovery seeds in the order given during the recovery seed setup. The device will then recreate your wallet, including your private keys, allowing you to regain access to your cryptocurrencies. Please remember to keep your recovery seeds in a safe place because if they are lost, you won't be able to recover your wallet even with a new device.
Asked Mar 10, 2024 6:12 PM

Help me with my Trezor customer service issue

We look to the Trezor issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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