Trezor Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Trezor customer service, archive #1. It includes a selection of 8 issue(s) reported December 8, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I transferred ETH from my Trezor hardware wallet to Coinbase, but I can't see the transaction details on Trezor or Coinbase. I successfully transferred on Nov. 23, [redacted], but the recent transfer isn't visible, even though my balance decreased. The ETH left my Trezor account without a record, not reaching Coinbase after about 10 days. I expect Trezor to display the latest transaction details, showing the amount and recipient address.
Reported by GetHuman8009658 on четверг, 8 декабря 2022 г., 18:06
I am experiencing a significant delay when entering my TREZOR pin on different computers or laptops. After clicking on the pad, there is a lengthy lag before the pin appears on the screen, or it may not display at all. Occasionally, pressing the tab twice helps, but then TREZOR indicates that I have entered the wrong pin when attempting to log in. This issue has prevented me from accessing my app for quite some time. It has now become urgent because I must transfer my holdings from my VOYAGER app. I desperately need assistance with this situation. Thank you. - Everett
Reported by GetHuman-evwhipp on четверг, 29 июня 2023 г., 17:31
When I attempt to input my Trezor PIN on any computer or laptop, there is a significant delay between pressing the keypad and the input showing on the screen. Occasionally, the input does not show up at all. Pressing the tab key twice sometimes resolves the issue, but then when I try to log in, Trezor indicates that I input the wrong PIN. Due to this problem, I have been unable to access my app for quite some time. The matter has become urgent now as I need to transfer my assets from my Voyager app. Thank you for any assistance! E.
Reported by GetHuman8468042 on четверг, 29 июня 2023 г., 17:31
When using the Trezor Wallet decentralized app for cryptocurrency transactions, encountering problems can be frustrating. To seek assistance, contact Trezor Wallet Customer Service at 1([redacted]) [redacted]–[redacted] or via email at [redacted] Alternately, you can raise an issue through the app's Support page. Additionally, the Support page features a useful FAQ section addressing common user concerns.
Reported by GetHuman-qnrscgjg on понедельник, 11 сентября 2023 г., 10:55
My friend connected me with a helpful Trezor Wallet customer support representative at 1..([redacted])..[redacted]..[redacted]. Their service was exceptional. They assisted me with my withdrawal and login issues, and also set up my authenticator to secure my account. I highly recommend them. I recently contacted Coinbase's customer service and it was outstanding. Their professionalism and expertise impressed me greatly. The support team was quick, knowledgeable about cryptocurrency, patient, and attentive. They listened to my concerns and provided clear explanations without making me feel rushed or judged for my questions. This level of service is crucial, especially for new cryptocurrency investors like myself. I agree with the user's recommendation; Coinbase is a fast and kind platform in the crypto world.
Reported by GetHuman-ztkxrtfs on суббота, 28 октября 2023 г., 17:05
When contacting the support team at [redacted], it's important to provide a detailed account of the issue, including any error messages encountered, for better assistance. To renew or cancel your Trezor account, you can do so directly on the website. Simply sign in, click on "Renew," navigate to the 'Billing' or 'Subscription' section, select your current plan, and follow the renewal steps. For assistance with Trezor, the helpline support team is available 24/7 to help with any issues or queries. Trezor is a popular cryptocurrency exchange known for its user-friendly interface and features appealing to both novice and experienced users. To cash out on Trezor, log in from a web browser, click on "My Assets," and choose the asset you wish to liquidate.
Reported by GetHuman-ztkxrtfs on суббота, 28 октября 2023 г., 17:08
For the best assistance with your Trezor account, please call Trezor's Customer Support at ([redacted])-[redacted]. To renew or cancel your subscription, sign in to your account on the Trezor website, go to the 'Billing' or 'Subscription' section, view your current plan, and select 'Renew' to proceed. Trezor is a reputable cryptocurrency exchange that simplifies buying, selling, and exchanging digital currencies like Bitcoin and Ethereum. Their user-friendly interface is great for beginners, with advanced features for seasoned users. If you need help or have any queries, contact Trezor's 24/7 Customer Support team for assistance. To withdraw funds from your account, log in via a web browser, click on 'My Assets,' and choose the asset you wish to cash out.
Reported by GetHuman-ztkxrtfs on суббота, 28 октября 2023 г., 17:09
When reaching out to support, it's helpful to provide a detailed description of the issue, including any error messages. To renew or cancel your Trezor account, log in to your account on the website and select "Renew" in the Billing or Subscription section. Follow the steps to complete the renewal process. Trezor provides customer service assistance 24/7 through their Help Desk team. While Trezor is known for its user-friendly interface, be mindful of fees and customer service quality. It is a popular cryptocurrency exchange that offers an easy way to buy, sell, and exchange digital currencies. To withdraw funds from Trezor, click on My Assets and select the asset you wish to cash out.
Reported by GetHuman-ztkxrtfs on суббота, 28 октября 2023 г., 17:10

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