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What should I do if I receive the wrong item?

Asked 2 months ago
Receiving the wrong item can be frustrating, but there are steps you can take to resolve the issue effectively. First, it is important to review the order confirmation you received to verify what was initially ordered. This can help you ensure that there was indeed a mix-up. Next, be sure to inspect the item you received thoroughly to confirm that it is different from what you ordered. Once you have confirmed the error, it can be helpful to visit the current web page of Travelcountry.com for information regarding their return and exchange policy. They typically provide instructions on how to initiate the return process, including whether a return shipping label is provided. It may also be useful to gather any relevant documentation, such as your order number and photos of the received item, to expedite the resolution. In general, contacting their customer service can lead to a suitable resolution, whether that be a replacement item or a refund. Being polite and providing all necessary information can help in facilitating a quicker turnaround.
Answered Oct 2nd 2025

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