What is Tobi.com's policy on damaged or defective items?

Tobi.com has a policy in place to address damaged or defective items to ensure customer satisfaction. When a customer receives a product that is either damaged or defective, Tobi typically encourages customers to initiate a return or exchange process. It is generally advisable to report any issues within a specific time frame, often within a few days of receiving the item. This prompt action helps ensure that the matter is resolved efficiently. Moreover, Tobi may request photographic evidence of the damage or defect, allowing their team to assess the situation better. In many cases, they provide options for replacement, store credit, or refunds, depending on the circumstances and the specific policies in effect at the time of the issue. To get the most accurate and up-to-date information about the return procedure for damaged or defective items, customers are encouraged to check the relevant sections on the Tobi.com website. This ensures that they are fully informed about the steps they need to take and any requirements they must meet.